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About the Role

Join Barclays' Corporate Retail Coverage team as a Relationship Director, managing a high-value client portfolio and driving new business development. This senior-level role involves originating and negotiating complex opportunities, delivering financial solutions, and deepening client relationships to maximize revenue and support client success.

Responsibilities

• Manage client relationships to identify financial goals, challenges, and risk tolerance.
• Analyze data to identify trends, insights, and areas for improvement.
• Research client industry trends, regulatory landscape, and competitive environment.
• Design customized solutions using the bank's product and service portfolio.
• Communicate value propositions, justify recommendations, and negotiate terms.
• Provide guidance on financial decisions, investment advice, risk management, and wealth strategies.
• Assess and minimize financial, legal, and operational risks.
• Document client interactions, transactions, and agreements.
• Monitor client satisfaction, revenue, and other relevant metrics.
• Contribute to or set strategy, drive requirements, and make recommendations for change.
• Plan resources, budgets, and policies; manage and maintain policies/processes.
• Deliver continuous improvements and escalate policy/procedure breaches.
• Define jobs and responsibilities, plan for department needs, counsel employees, and contribute to pay decisions (if managing a team).
• Lead specialists to influence department operations in alignment with strategic priorities.
• Demonstrate leadership behaviors to create an environment for colleagues to thrive (if applicable).
• Act as a subject matter expert and guide technical direction (if individual contributor).
• Lead collaborative, multi-year assignments and guide team members (if individual contributor).
• Train, guide, and coach less experienced specialists (if individual contributor).
• Advise key stakeholders on functional and cross-functional areas of impact.
• Manage and mitigate risks through assessment.
• Demonstrate leadership and accountability for managing risk and strengthening controls.
• Demonstrate comprehensive understanding of organization functions to achieve business goals.
• Collaborate with other areas for business-aligned support.
• Create solutions based on sophisticated analytical thought.
• Adopt and include outcomes of extensive research in problem-solving.
• Build and maintain trusting relationships and partnerships with stakeholders.
• Retain, grow, and maximize revenue opportunities within the client portfolio.

Requirements

• Track record of managing high-value, complex client relationships, including engagement at C-suite level.
• Advanced technical expertise with a sharp eye for detail.
• Experience leading and negotiating strategic, high-impact deals that drive significant revenue growth.
• Deep knowledge of industry trends and regulatory environment.
• Ability to structure bespoke financial solutions for complex clients.
• Proven track record of delivery within payments and associated industries.
• Strategic, solutions-oriented mindset with ability to navigate complex client challenges.
• Exceptional communication and influencing skills, with confidence engaging senior stakeholders.
• Proven expertise in managing a broad network of internal and external relationships to drive commercial outcomes.
• Previous experience or exposure and understanding of how clients in the Retail sector operate (valued).
• Demonstrate Barclays Values: Respect, Integrity, Service, Excellence, Stewardship.
• Demonstrate Barclays Mindset: Empower, Challenge, Drive.

Skills

• Relationship management
• Financial analysis
• Industry research
• Solution design
• Communication
• Negotiation
• Investment advice
• Risk management
• Wealth management
• Strategic recommendations
• Analytical thought
• Problem-solving
• Stakeholder management
• Influencing skills
• Negotiating skills
• Commercial outcomes
• Risk and controls
• Change and transformation
• Business acumen
• Strategic thinking
• Digital and technology
• Job-specific technical skills

Location

• London

Work Type

• Full-time

Experience Level

• Senior level

About the Company

• Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.
• In April 2025, Barclays announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered and enhancing the client experience.
• Leveraging extensive client relationships and deep experience of UK payments, the business will create an environment of continuous innovation, activated by Brookfield’s global private equity expertise in payments, technology, operational transformation and corporate carve-outs, to ensure strategic positioning for long-term growth.
• Barclays will invest approximately £400m in the new business, with performance-linked incentives driving greater alignment between the partners.
• Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years.