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About the Role

Join our Mobile Crisis Response Team to provide compassionate, community-based support to adults experiencing mental health, substance use, or developmental disability-related crises. As part of a two-person mobile unit, you’ll use your clinical expertise to assess needs, de-escalate crises, and deliver tailored, trauma-informed interventions in real time. Your work will promote recovery, resilience, and safety across the community.

Responsibilities

Respond to mobile crisis calls from adults experiencing mental health, substance use, or developmental disability-related emergencies.
Work alongside a peer support specialist to deliver personalized, high-quality crisis services.
Assess individuals in community settings to determine crisis level, needs, support systems, and appropriate interventions.
Use solution-focused strategies to help resolve crises, teach coping skills, and develop contingency plans.
Provide clinical support and follow-up care using active listening to create response plans and connect individuals to ongoing services.
Help individuals access internal and external resources, strengthen natural supports, and prepare for future challenges.
Promote positive relationships with family, peers, and community supports.
Participate in training, supervision, and data collection.
Conduct risk assessments, coach coping skills, coordinate follow-up care, and connect individuals to appropriate resources.
Collaborate closely with peer support specialists, internal teams, and external providers to ensure high-quality, person-centered care that promotes safety, recovery, and resilience.
Ensure timely documentation and collaboration with internal and external partners.

Requirements

A valid driver’s license, comprehensive auto insurance, and access to a safe, reliable vehicle is required.
Ability to multi-task and feel comfortable engaging with people in frequently changing environments where the pace and intensity of someone’s needs are unclear.
Proven capacity to engage effectively and empathetically with others, inspire hope, and promote recovery and resiliency.
Proficient written and oral communication skills with the ability to accurately and professionally document work in an electronic medical records system.
Skilled in understanding and supporting individuals experiencing a difficult life event or crisis, while maintaining appropriate boundaries and applying trauma-informed care practices.
Must be able to move through office and residential spaces, alternate between sitting and standing, and use a computer for extended periods.
Ability to lift and carry up to 20 pounds; additional physical support may be needed in care settings.
Must be ready to use crisis intervention and de-escalation techniques.
Must be prepared to respond to medical or behavioral emergencies and contact emergency services when needed.

Skills

Clinical expertise
Crisis intervention
De-escalation techniques
Trauma-informed interventions
Risk assessment
Coping skills coaching
Resource coordination
Active listening
Solution-focused strategies
Written communication
Oral communication
Electronic medical records documentation
Empathetic engagement
Promoting recovery and resiliency

Location

Berlin, VT 05602

Work Type

Mobile
Community-based

Education Level

Bachelor’s degree in related field or graduate level work in mental health or social work or a combination of education and professional experience in related work.

Salary/Compensations

$26.50 - $27.58 Hourly

Benefits

Health insurance
Dental insurance
Vision insurance
Generous retirement contribution matching
12.5 flexible holidays per year
12 paid vacation days earned in year one
12 paid sick days earned in year one

About the Company

For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington, and Williamstown.
WCMHS provides education, support, and treatment to individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities.
Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care.
Washington County Mental Health Services is “Where Hope and Support Come Together.”