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About the Role

Neara is seeking a Customer Value Architect to work closely with high-value customers, driving platform adoption, value definition, validation, and broader usage. The ideal candidate possesses strong technical curiosity, enjoys customer engagement, and can translate Neara solutions into quantifiable ROI.

Responsibilities

• Develop strong understanding and proficiency with the Neara software platform to translate its functionality and value to customers.
• Work closely with customers, including on-site visits, to drive platform adoption and ensure proficient use.
• Ensure Neara solutions deliver on contractual scope and identified business outcomes.
• Develop a deep understanding of customer strategic imperatives and business goals to provide guidance on Neara solution enablement.
• Serve as a trusted commercial and technical advisor, ensuring Neara solutions are fully embedded within customer businesses, including workflow and change management.
• Collaborate with customers to define and deliver business cases and ROI metrics, including reporting and value delivery reviews.
• Identify opportunities for customers to expand their use of the Neara platform by identifying additional business drivers or pain points.
• Engage a broad stakeholder audience within customers to build trusted relationships.
• Collaborate with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and value demonstration.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows.
• Identify emerging client needs and strategic opportunities, informing customer account strategies and growth opportunities with Sales and Deployment teams.

Requirements

• Significant experience as a Data & Analytics Consultant, Technology Consultant, or Management Consultant within a consulting firm or relevant software provider, managing enterprise-level client strategy and engagement.
• Strong technical aptitude with hands-on experience in programming, data integration, and utilizing tools like macros and various software languages to create tailored, data-driven solutions for clients.
• Proven track record of developing tangible customer value and ROI frameworks that map complex technical solutions back to client strategic and business priorities.
• Deep familiarity with enterprise software platforms, large-scale deployments, and change management.
• Experience working with utilities, digital twin software, or grid modernization initiatives is highly desirable.
• Experience within broader infrastructure or the energy sector is a major plus.
• Exceptional communication and external stakeholder engagement skills, with the ability to explain complex technical topics clearly and build trusted relationships with cross-functional client teams.
• A proactive, critical thinker who enjoys finding creative technical solutions to solve customer pain points and unlock commercial growth opportunities.

Skills

• Programming
• Data integration
• Macros
• Software languages
• Enterprise software platforms
• Change management
• Utilities experience
• Digital twin software experience
• Grid modernization initiatives experience
• Infrastructure sector experience
• Energy sector experience
• Communication skills
• External stakeholder engagement skills
• Technical explanation
• Relationship building

Benefits

• Competitive salary + ESOP
• Significant career development and growth opportunities
• Highly meritocratic, non-bureaucratic, and low ego work culture
• Opportunity to work on complex, meaningful products and real-world problems
• Opportunity to play a direct, critical role in the trajectory of a high-growth company

About the Company

• Neara uses advanced machine learning to create engineering-grade, physics-enabled digital twins of electricity grids across four continents.
• Their simulations of extreme weather and structural stress empower utilities to pinpoint risks, optimize investments, and build a more resilient global energy future.
• The team consists of individuals passionate about making a tangible difference using AI and machine learning.
• Neara fosters a culture where innovation thrives due to shared mission ownership.