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About the Role
Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions, including delivery outcomes, commercial performance, executive relationships, and long-term strategic growth. The role requires understanding client needs within unified controls frameworks, ensuring Behavox delivers against current needs, and positioning the platform for future growth. This involves end-to-end ownership of relationship, delivery, health, satisfaction, retention, and growth for each account, with a high degree of autonomy in account strategy, renewals, escalations, and executive relationships.
Responsibilities
- Own all renewals across the portfolio, build retention strategy, lead negotiations, and close.
- Accurately forecast ARR churn risk and develop mitigation plans.
- Drive inbound expansion deals independently in collaboration with Account Executives.
- Lead executive business reviews that are genuinely strategic, focusing on compliance posture, regulatory risk, control maturity, and platform value.
- Independently assess account health and risk across commercial, operational, and relationship dimensions.
- Surface risk early by reading ticket patterns, stakeholder signals, and adoption data.
- Build intervention plans without manager direction.
- Design and execute QBRs and EBRs for all accounts, including executive-level engagement.
- Lead conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls.
- Own all renewals across the portfolio: build retention strategy, lead negotiations, close.
- Accurately forecast ARR churn risk and develop mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators.
- Drive inbound expansion deals independently.
- Collaborate with Account Executives per Unit of One model for strategic accounts.
- Lead with value, not discount-first positioning.
- Build commercial plays grounded in customer intelligence.
- Own the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled.
- Translate technical or operational updates into language the client can act on.
- Hold internal teams accountable through to confirmed resolution so the client has everything they need without chasing.
Requirements
- Enterprise compliance technology and unified controls frameworks.
- Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions.
- Understand how clients evaluate and mature their compliance posture over time.
- Understand the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors.
- Multi-stakeholder account management across regulated financial institutions.
- Navigate complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams.
- Manage both executive-level strategic relationships and working-level practitioner relationships simultaneously.
- Own the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives.
- Understand how delivery health directly impacts commercial outcomes.
- Own ticket triage, escalation, and resolution end to end for the full portfolio.
- Manage complex, multi-workstream escalations with minimal manager involvement.
- Build relationships with Product, Engineering, and Support counterparts to accelerate resolution.
Skills
- Strategic thinking
- Operational execution
- Account health monitoring
- Risk identification
- Executive business review design and delivery
- Renewal ownership
- Churn forecasting
- Expansion identification
- Commercial execution
- Delivery follow-through
- Client communication
Location
- London
Work Type
- Hybrid
Experience Level
- Enterprise SaaS commercial lifecycle management
- Multi-stakeholder account management
- Escalation management
- Operational accountability
Salary/Compensations
- Highly competitive compensation
Benefits
- Fully covered health coverage for employee and family
- Generous time-off policy
- Flexible work schedule
About the Company
- Behavox is shaping the future for how businesses harness their most important raw material - data.
- Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
- From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
- Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.
- We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.