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About the Role

As the Operations Manager in our Retail & Consumer business unit, you will play a pivotal role in leading the operational transition to a new, state-of-the-art warehouse facility. This role will manage the warehouse operations of the largest Toll facility in Australia – a 68,000sqm powerhouse of automation, sustainability, and opportunity.

Responsibilities

• Manage day-to-day and long-term operational planning to meet KPIs and budget targets.
• Lead and mentor a new team, fostering a culture of safety, engagement, and performance.
• Drive process improvements and implement automation initiatives to enhance productivity.
• Build strong client relationships and deliver outstanding service.
• Ensure compliance with WH&S, DG, and environmental standards.
• Collaborate with internal stakeholders to support growth and operational excellence.

Requirements

• Experience or exposure in a 3PL environment – understanding third-party logistics and client service delivery.
• Experience or exposure to warehouse automation – ability to leverage technology for efficiency and accuracy.
• Strong background in logistics/supply chain management and warehouse operations.
• Knowledge of WMS and pick technologies.
• Proven leadership skills with the ability to motivate and develop teams.
• Excellent problem-solving, communication, and stakeholder management skills.
• Must be entitled to work in Australia.
• Prepared to undertake pre-employment checks including a criminal history check and medical.

Skills

• Logistics
• Supply chain management
• Warehouse operations
• WMS
• Pick technologies
• Leadership
• Problem-solving
• Communication
• Stakeholder management
• Automation

Location

• Kemps Creek, Australia

Work Type

• Full-time
• PM Shift

Experience Level

• Operations Manager

Education Level

• Certificate/Diploma in Warehousing & Distribution or Transport & Logistics (preferred)

About the Company

• At Toll, we do more than just logistics - we move the businesses that move the world.
• Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small.
• We have been supporting our customers for more than 130 years.
• Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries.
• We are proudly part of Japan Post.
• Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
• Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG.
• We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.
• At Toll, we’re committed to delivering smarter logistics solutions and creating a workplace where our people thrive.
• You’ll be part of a team that values innovation, safety, and continuous improvement.
• At Toll, you can help play a vital role in delivering what matters.
• From food, fuel, medicine and rescue services, we keep businesses and communities thriving.
• Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections.
• Because finding new ways to solve problems is what we do.
• With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress.
• We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact.
• Learn and grow with industry-leading training, alongside talented experts.
• Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Equal Opportunity

• At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.