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About the Role
Avocado is seeking a full-time Retail Brand Experience Associate to join our team in New York City, New York. This hourly, non-exempt position offers competitive pay plus a monthly bonus, with a pay range of $21.00-$24.56 per hour.
Responsibilities
- Meet and exceed sales targets and KPIs individually and with the team.
- Maintain the highest level of product knowledge and expertise, staying up-to-date with all products and procedures.
- Execute sales goals with a customer-centered approach.
- Accept and implement coaching and feedback to achieve performance goals.
- Assist guests with resolving customer experience issues and provide exceptional customer service.
- Record and relay recurring customer feedback and insights to internal teams to improve customer experience.
- Collaborate with teams to maintain a low return rate.
- Perform other duties as assigned.
- Engage in daily in-person and digital sales activities, including chats, phone, and virtual appointments.
- Ensure the sales floor, windows, displays, and back stock areas are clean, organized, and visually appealing.
- Assist with planning and executing events & community programs.
- Suggest methods to improve area operations, efficiency, and service.
- Follow up with customers through the CRM platform to ensure a wholesome experience.
- Assist the team with managing the daily workload of responding to customer emails.
Requirements
- Customer service or retail experience is a plus.
- Experience responding to live chats and using a CRM platform is a plus.
- Experience tracking KPIs or Sales Goals is a plus.
- Be passionate about Avocado's brand values of healthy living, environmental awareness, and social responsibility.
- Excellent verbal and written communication skills with a passion for people.
- Positive attitude and a no-task-too-small mentality.
- Self-starter with a resilient, entrepreneurial spirit.
- Eager to be at the frontline of a fast-paced and growing brand.
- Mac and Google suite proficiency is a plus.
- Must be comfortable taking phone and video appointments.
- Must have a flexible schedule, including weekends and holidays.
- Café experience, training experience, or experience running branded events is a plus.
- Regular and predictable attendance is required.
- Ability to lift 200 lbs.
- Ability to be on your feet all day.
- Mobility: Ability to remain in a stationary position, often standing or sitting for prolonged periods.
- Movement: Ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
- Move: Ability to adjust or move objects up to 50 pounds in all directions.
- Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment.
- Operate: Constantly operates a computer and other office machines such as printers and tablets.
- Communicate: Frequently communicates with other team members to update on the status of a task.
Skills
- Sales
- Customer service
- Product knowledge
- Live chat
- CRM platform usage
- KPI tracking
- Sales goal tracking
- Verbal communication
- Written communication
- Mac proficiency
- Google suite proficiency
- Phone appointments
- Video appointments
- Event planning
- Community program execution
Location
- New York City, New York
Work Type
- Full-time
- On-site
Experience Level
- Hourly
Salary/Compensations
- $21.00-$24.56 Hourly, plus potential monthly bonus
Benefits
- Medical (HMO, PPO, HSA)
- Dental
- Vision
- 100% Employer Paid Life Insurance
- 401(k) with employer match
- PTO
- Volunteer days
- Employee product discount
- Annual Bonus Plan
- Training and Tools
- Access to wellness apps
- Referral Bonus
- Opportunity to grow
About the Company
- Avocado Green Brands is an emerging company on a mission to increase sustainable and clean products.
- We foster a fun, collaborative, and passionate team culture.
Equal Opportunity
- Avocado Green Brands is proud to be an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.