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About the Role

As a Team Leader within a Waitrose shop, you will help ensure customers have a positive experience by providing Partner-led service and a passion for food. Your drive to go the extra mile will enhance the Waitrose brand impression, earning customer trust and loyalty while maximizing sales and profit. Applicants must be 18 years or older.

Responsibilities

• Support the shop's management team with managerial tasks and collaborate with other areas to meet customer demand.
• Ensure Partners operate in a safe and legal manner.
• Fulfill online customer orders for delivery.
• Replenish stock, ensuring shelves are full and products are correctly placed.
• Support the wider shop team with tasks such as checkout assistance and managing customer orders.
• Proactively drive the shop's commercial performance and suggest operational improvements.
• Reduce wastage by managing product due diligence and markdowns.
• Maintain a safe and tidy working environment through general shopkeeping tasks.

Requirements

• Good people and leadership skills.
• Good understanding of retail and how to maximize commercial success.
• Experience of working in a customer-facing role.
• Good stakeholder management skills when working with third parties and the wider Partnership.

Skills

• Leadership
• Retail operations
• Customer service
• Stakeholder management

Location

• Kensington (Waitrose & Partners), 243 Kensington High Street, London, London, W8 6SA

Work Type

• Permanent
• Full-time (37.5 hours per week)

Experience Level

• Partnership Level 10

Salary/Compensations

• £16.28 Hourly
• Night Premium at a rate of £3.75 per hour for time worked between 22:00 - 06:00

Benefits

• Flexible working arrangements may be supported, such as flexible or compressed hours, job sharing, or shorter hour contracts.

About the Company

• The Partnership is the largest employee-owned business in the UK, home to John Lewis and Waitrose.
• The company is focused on being brilliant at retail, continuing to innovate, adapt, and diversify.
• Partners share responsibility and rewards of ownership, contributing through their voices and working together.
• The company fosters an environment where Partners can be themselves, thrive, and grow individually and collectively.

Equal Opportunity

• Some roles are subject to pre-employment vetting, which may include DBS checks and financial probity checks.
• Applications are recommended as soon as possible as vacancies can close early.
• The company supports flexible working to promote a good work-life balance.