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About the Role

The NYC SBS APEX Accelerator and M/WBE Vendor Services Unit is seeking a Program Manager to oversee daily activities supporting small businesses in selling their goods or services to the government. This role involves coordinating internal staff and partners, providing technical assistance, marketing programs, and tracking success stories.

Responsibilities

• Manage administration and development of new programming, including managing the program administrator vendor.
• Develop and manage standard operating procedures (SOPs), internal and external communications, and data/reporting standards.
• Oversee program outreach and recruitment, including development of marketing materials.
• Assist government agencies and prime contractors in researching small business databases for potential contracting opportunities.
• Conduct research and make recommendations related to doing business with government agencies.
• Conduct market research and develop marketing strategies/tactics for government customers.
• Conduct counseling sessions with business clients on qualifying for government contracts and subcontracts, researching opportunities, and pricing.
• Assist clients in researching potential contracting and subcontracting opportunities.
• Advise clients on government contracting and subcontracting registration and certification processes.
• Assist in creating strategies to acquire small business clients using traditional and web-based communication tools.
• Collect and interpret business profile and program process data to inform service and program improvement.
• Assist with developing assessment tools, performance reports, and surveys for programs.
• Recommend new program development based on observation, data analysis, and research.
• Conduct analysis to support program marketing, recruitment, and follow-up.
• Manage a success story system, collecting and organizing success stories from MWBEs who have won contracts.
• Participate in special projects and other duties as needed.

Requirements

• Program Manager Associate (Vendor Services Associate): Up to 2 years of full-time, relevant experience in government procurement and small business development, or customer service supporting businesses seeking contracting opportunities.
• Program Manager (Vendor Service Representatives): 3+ years of full-time, relevant experience in government procurement and small business development, or customer service supporting businesses seeking contracting opportunities.
• Baccalaureate degree from an accredited college and two years of experience in community work or community centered activities related to the duties.
• High school graduation or equivalent and six years of experience in community work or community centered activities related to the duties.
• Education and/or experience equivalent to the above, with at least one year of experience as described in the baccalaureate degree requirement.

Skills

• Government procurement
• Small business development
• Customer service
• Program management
• Marketing
• Data analysis
• Research
• Communication

Location

• New York City
• Remote (up to two days per week, subject to operational needs)

Work Type

• Full-time
• Hybrid

Experience Level

• 2+ years
• 3+ years

Education Level

• Baccalaureate degree
• High school graduation or equivalent

Salary/Compensations

• USD 62,868 - USD 72,298

About the Company

• The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for New Yorkers by connecting them to good jobs, creating stronger businesses, and building a fairer economy.
• The Division of Economic & Financial Opportunity (DEFO) promotes the growth and success of minority-owned, women-owned, and other small businesses through government contracting.

Equal Opportunity

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.