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About the Role

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

Responsibilities

Coordinate patching of Public Safety 911 endpoints via TrueSight Server Automation.
Coordinate and patch critical call taker positions with BMC Client Management.
Support the Public Safety 911 enterprise monitoring environment, which comprises multiple tools such as TrueSight Server Automation, TrueSight Network Automation, BMC Discovery, and BMC Client Management.
Diagnose and resolve incidents; implement appropriate corrective actions for known errors.
Oversee the administration, maintenance, and upkeep of the TrueSight and Discovery environment.
Handle the deployment and configuration of the TrueSight suite of products and BMC Discovery for the entire PSAC infrastructure.
Assist in system configuration, baseline, governance, and compliance.
Work with security to address vulnerabilities and concerns on systems and respond to zero-day vulnerabilities.
Package and automate silent installation of applications, including executables, MSIs, and Transforms.
Standardize endpoints and provide OS Deployment / Barebone provisioning for new builds.
Standardize and automate asset discovery and configuration by implementing TPL patterns.
Diagnose and resolve incidents; implement appropriate corrective actions for known errors; troubleshoot performance issues; integrate and understand event streams into ScienceLogic, PSAC's event manager.
Track the ongoing status of incidents and their corresponding problem records to ensure identified problems are addressed and resolved.
Respond to and closely coordinate incident resolution and ongoing resolution status of all support requests for the infrastructure monitoring team.
Follow ITIL standards and Public Safety's own policies; work closely with peer teams such as VM, Windows, and Unix support to provide holistic solutions for users and agencies; ensure devices are discovered and removed from topology models.
Manage ticket creation and/or relationships for root cause and symptomatic events.
Perform special projects and initiatives as assigned.

Requirements

A baccalaureate degree in computer science, engineering, or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, or management of infrastructure.
Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, or management of infrastructure.
Education and/or experience equivalent to the above.

Skills

TrueSight Server Automation
BMC Client Management
TrueSight Network Automation
BMC Discovery
ITIL standards
Application packaging
Automated silent application installation
OS Deployment
Barebone provisioning
TPL patterns
ScienceLogic
Problem management
Incident management
Root cause analysis

Location

Brooklyn, NY

Work Type

Day
Potential for various shifts such as weekends and/or nights/evenings due to 24/7 operation

Experience Level

Senior

Education Level

Baccalaureate degree in computer science, engineering or a related field

Salary/Compensations

$100,000 to $125,000

Benefits

Great benefits

About the Company

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City.
From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century.
OTI participates in E-Verify.

Equal Opportunity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.