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About the Role

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. This role serves as an Emergency Communications Senior Engineer, reporting to the Public Safety Division, and will deploy, configure, test, and support mission-critical Emergency Communications network infrastructure.

Responsibilities

• Deploy, configure, test, and support mission-critical Emergency Communications network infrastructure, including data center equipment, telecommunications systems, and associated cabling.
• Provide technical support for E9-1-1, NG9-1-1, Text-to-911 (TT911), RTT, SMS/MMS, and Public Safety Unified Communications services.
• Support and oversee ESInet, call routing, selective routing, location-based routing, and emergency communications transport services.
• Troubleshoot and resolve communication system outages, network failures, routing issues, and service disruptions affecting 9-1-1 operations.
• Coordinate with telecommunications carriers, Originating Service Providers, neighboring jurisdictions, relay centers, and third-party vendors to ensure reliable emergency communications services.
• Support 9-1-1 and TT911 testing environments, execute test plans, validate results, and assist with system acceptance activities.
• Manage and maintain emergency communications technology assets, documentation, and infrastructure inventories.
• Monitor system performance, conduct root cause analysis, and provide recommendations for service improvements and resiliency enhancements.
• Provide technical oversight of vendors supporting emergency communications infrastructure and telecommunications services.
• Participate in on-call support, maintenance activities, and emergency response efforts to support critical public safety operations on a 24 X 7 basis.
• Perform special projects and initiatives as assigned.

Requirements

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering.
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering.
• Education and/or experience which is equivalent to the above.

Location

• Brooklyn, NY

Work Type

• Onsite
• 24/7 operation
• Potential for various shifts including weekends and/or nights/evenings

Experience Level

• 4 years of experience
• 8 years of experience

Education Level

• Baccalaureate degree in computer science, engineering or a related field

Salary/Compensations

• $125,000 to $150,000
• USD 75000 - USD 150000

Benefits

• Great benefits

About the Company

• The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City.
• From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century.
• At OTI, you'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

Equal Opportunity

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
• OTI participates in E-Verify