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About the Role

The NYC Department of Finance (DOF) is seeking a dedicated and detail-oriented Customer Service Specialist for its Brooklyn Business Center. This role involves greeting customers, resolving requests, processing payments and agreements, and assisting with reporting and special projects. The selected candidate will support the Business Center Supervisor in ensuring efficient operations and exceptional customer service.

Responsibilities

Greeting customers entering the Business Center and identifying their needs.
Reviewing and resolving moderate to difficult customer requests.
Issue parking and real estate agreements, process parking adjustments and issue parking/camera violation ticket images and set-up the customers for hearings.
Process booted and towed releases.
Reconcile bank deposits for cash and credit card payments.
Handle and research property related issues and payments for taxpayers, process adjustments for parking tickets.
Collect and analyze performance metrics for all five Business Centers and prepare weekly and monthly reports for submission to management.
Provide customer service assistance in all Finance Borough Offices, working overtime as necessary.
Assist with supervising staff responsible for performing clerical activities.
Assist Business Center managers when necessary.
Handle special projects as needed.

Requirements

Candidates must be permanent in the Clerical Associate Civil Service title or reachable on the current Clerical Associate open competitive exam no. 3120.
Include Employee Identification Number (EIN) when applying.
Indicate permanent Civil Service title or list number for exam no. 3120 in cover letter.
Must verify identity and eligibility to work in the United States.
Must complete required employment eligibility verification document form upon hire.

Skills

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Location

Brooklyn

Work Type

Remote work up to 2 days per week, pursuant to the Remote Work Pilot Program

Experience Level

One year of satisfactory clerical experience

Education Level

Four-year high school diploma or its educational equivalent

Salary/Compensations

USD 46503 - USD 53479

About the Company

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
DOF’s Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions.
Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF.
The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.
DOF’s Business Centers, one in each of the five of boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments.
The Business Centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings.

Equal Opportunity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.