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About the Role

The Exemptions Supervisor will oversee the accurate, efficient, and customer-focused processing of exemption applications within the Senior & Disabled Programs Unit. This role is key in modernizing benefit delivery for paper-based programs, collaborating with management to lead processing staff and shape operational policies.

Responsibilities

• Supervise staff responsible for reviewing property tax exemption and abatement applications, ensuring timely and accurate determinations.
• Establish performance standards, provide coaching, and complete staff evaluations.
• Lead quality assurance reviews to identify trends, errors, and training needs.
• Manage benefit removals, corrections, and data updates in the Property Tax System (PTS) and related databases.
• Monitor application inventory, maintain tracking systems, and generate performance reports.
• Use data-driven analysis to identify workflow bottlenecks and recommend process improvements.
• Collaborate on redesigning and refining workflows, with emphasis on increasing automation and reducing manual processing.
• Train staff on program guidelines, system enhancements, and policy changes.
• Ensure consistent application of program rules across processing teams.
• Work closely with management, Customer Service, and Finance Information Technology (FIT) to resolve complex applicant issues and support system enhancements.
• Collaborate with agency’s internal & external stakeholders.
• Assist in preparing and distributing applicant letters and notifications.
• Conduct or support applicant outreach to resolve complex cases or clarify program requirements.
• Lead or contribute to special projects and agency-wide initiatives aimed at modernizing and streamlining benefit administration.
• Prepare and present data-driven reports to assess turnaround times, workload distribution, and system performance.

Requirements

• Candidates must be permanent in the Principal Administrative Associate Civil Service title, reachable on the Principal Administrative Associate Open Competitive Civil Service Exam No. 1128, or permanent in a comparable Civil Service title eligible for a 6.1.9 title change.
• Include Employee Identification Number (EIN) when applying.
• Indicate permanent Civil Service title or list number for Exam No. 1128 in cover letter.
• Must possess one year of administrative or supervisory experience.

Skills

• Supervising staff
• Quality assurance
• Data analysis
• Process improvement
• Workflow redesign
• Automation
• Training
• Customer service
• System enhancements

Location

• New York City

Work Type

• Remote work up to 2 days per week (pursuant to Remote Work Pilot Program)

Experience Level

• One year of administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty

Education Level

• Baccalaureate degree from an accredited college
• Associate degree or 60 semester credits from an accredited college
• Four-year high school diploma or equivalent
• Education above the high school level may be substituted for general clerical/administrative experience

Salary/Compensations

• USD 68209 - USD 78440

About the Company

• NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently.
• DOF’s Property Exemptions Administration (PEA) oversees and executes property tax benefits for a diverse array of entities and individuals.
• PEA processes applications for exemptions and abatements for commercial and industrial properties, residential multi-family construction, new one- to two-family construction, government entities, and non-profits, as well as renters and homeowners, including members of the clergy, seniors, people with disabilities, and veterans.

Equal Opportunity

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.