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About the Role

The NYC Department of Finance (DOF) is seeking a dedicated and detail-oriented Cashier and Customer Service Representative for the Queens Business Center. This role involves greeting customers, managing appointments, processing payments, and providing exceptional customer service. The selected candidate will report to the Borough Supervisor and play a key role in the Payment Operations Unit.

Responsibilities

• Greeting customers, answer inquiries, and ask questions to determine the purpose of the customer's visit.
• Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point.
• Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
• Use Finance systems to analyze and communicate payment summaries and histories for parking and property-related services.
• Enroll eligible customers into various Payment Agreements.
• Adhere to all cash and document control procedures, process customer payments and maintains up-to-date and relevant backup documentation.
• Provide customer service assistance in all Finance Borough Offices, work overtime as necessary.
• Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit.

Requirements

• Candidates must be permanent in the Clerical Associate Civil Service title or reachable on the current Clerical Associate open competitive exam no. 3120.
• Include Employee Identification Number (EIN) when applying.
• Indicate permanent Civil Service title or list number for exam no. 3120 in the cover letter.
• All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Skills

• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Location

• Queens Business Center

Work Type

• Remote work up to 2 days per week, pursuant to the Remote Work Pilot Program

Experience Level

• One year of satisfactory clerical experience

Education Level

• Four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization

Salary/Compensations

• USD 42288 - USD 48631

About the Company

• NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
• DOF’s Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions.
• Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF.
• The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.
• DOF’s Business Centers, one in each of the five of boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments.
• The Business Centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings.
• The Payment Operations Unit is responsible for the processing of payments for property taxes and property-related charges for other City agencies, business taxes and excise taxes.
• The unit is responsible for communicating due amounts, maintaining quality control of department records and delivering quality customer service to individuals seeking information on making payments or receiving refunds, performing account adjustments and responding to inquiries from the public relating to refunds.

Equal Opportunity

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.