Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The NYC Department of Finance (DOF) is seeking a dedicated and detail-oriented Customer Service Representative for its Brooklyn Business Center. This role involves greeting customers, managing appointments, processing payments, and providing assistance with various DOF services.

Responsibilities

• Greet customers, answer inquiries, and determine the purpose of their visit.
• Use Qmatic Orchestra to manage appointments and route walk-in customers.
• Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
• Analyze and communicate payment summaries and histories using Finance systems.
• Enroll eligible customers into various Payment Agreements.
• Adhere to cash and document control procedures, process customer payments, and maintain backup documentation.
• Provide customer service assistance in all Finance Borough Offices and work overtime as necessary.
• Distribute, collect, and submit inquiries, forms, and application packages for DOF programs and services.

Requirements

• Candidates must be permanent in the Clerical Associate Civil Service title or reachable on the Clerical Associate Exam No. 3120.
• Include Employee Identification Number (EIN) when applying.
• Indicate permanent Civil Service title or list number for Exam No. 3120 in the cover letter.
• Must verify identity and eligibility to work in the United States.
• Must complete employment eligibility verification document form upon hire.

Skills

• Keyboard familiarity
• Ability to type at a minimum of 100 key strokes (20 words) per minute.

Location

• Brooklyn, NY

Work Type

• Hybrid (up to 2 days remote per week, pursuant to the Remote Work Pilot Program)

Experience Level

• One year of satisfactory clerical experience

Education Level

• Four-year high school diploma or equivalent

Salary/Compensations

• USD 42288 - USD 48631

About the Company

• NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently.
• DOF’s Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions.
• Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF.
• The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.
• DOF’s Business Centers, one in each of the five boroughs, are responsible for communicating amounts due, maintaining quality control of department records, and delivering exceptional customer service.

Equal Opportunity

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.