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About the Role
Levittown Ford Service Center is seeking a friendly, organized, and customer-focused Service Receptionist / Business Development Center (BDC) Representative to join their growing service team. This role is ideal for individuals who enjoy helping customers, thrive in a fast-paced environment, and are looking for a long-term career with advancement opportunities.
Responsibilities
- Answer incoming dealership phone calls professionally and courteously
- Schedule and confirm automotive service appointments
- Respond to customer inquiries by phone, email, text, and online leads
- Greet customers arriving for service
- Direct customers to the appropriate service advisor or department
- Follow up with customers regarding appointments and service reminders
- Maintain accurate customer information in dealership software
- Coordinate appointment schedules to maximize shop efficiency
- Assist with outbound customer retention calls
- Support the service advisors and management team
- Deliver exceptional customer service on every interaction
Requirements
- Previous customer service, receptionist, call center, hospitality, retail, or automotive experience preferred
- Automotive dealership experience is a plus but not required
- Excellent communication and interpersonal skills
- Professional phone etiquette
- Strong computer and data entry skills
- Ability to multitask in a fast-paced environment
- Positive attitude and dependable work ethic
- Team-oriented with strong organizational skills
Skills
- Customer Service
- Receptionist Duties
- Call Center Operations
- Hospitality
- Retail
- Automotive
- Communication
- Interpersonal Skills
- Phone Etiquette
- Computer Skills
- Data Entry
- Multitasking
- Organization
Location
- Levittown, NY
Work Type
- Full-Time
- 5 Day Work Week
Experience Level
- Based on experience
Salary/Compensations
- $18.00 – $20.00 per hour
- Bonuses
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with Employer Match
- Paid Time Off
- Paid Holidays
- Paid Sick Time
- Family Leave
- Life Insurance
- Disability Insurance
- Employee Discounts on Vehicles, Parts & Service
- Supplemental Benefit Plans
- Employee Referral Bonuses
- Opportunities for Advancement
- Paid Training
About the Company
- VIP Automotive Group has proudly served the New York Community for over 65 years.
- Their mission is to empower and engage their team to deliver an exceptional automotive experience for every customer while providing a workplace where employees can build rewarding, long-term careers.
- They invest in their people through training, advancement opportunities, competitive compensation, and a culture built on teamwork and respect.