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About the Role

As a key member of our dynamic organisation, you will be responsible for managing a portfolio of high-profile clients and navigating Liability claims with precision and expertise.

Responsibilities

• Managing a portfolio of claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
• Provide proactive advice and guidance on coverage related issues for clients and Aon network offices to present and advocate the best strategy to facilitate the settlement and conclusion of claims.
• Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
• Provide mentorship and guidance to less experienced colleagues fostering a culture of continuous learning and development within the team.
• Staying abreast of industry trends, regulation, and best practice to enhance Aon's claims handling capabilities and risk mitigation.

Requirements

• Minimum 5 years Liability claims handling experience gained from a reputable insurance, broking, adjusting or legal organisation operating within the London market.
• Proven experience of managing sophisticated claims and delivering results in a client-facing environment.
• Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
• Strong understanding of Liability insurance principles, policies and procedures.
• Impeccable administration and organisational skills.

Skills

• Liability claims handling
• Client advocacy
• Communication
• Negotiation
• Interpersonal skills
• London market experience

Location

• London
• Chelmsford

Work Type

• Hybrid

Experience Level

• Minimum 5 years

Education Level

• ACII or ACILA qualification preferred

About the Company

• At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
• As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.