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About the Role

The Care Coordinator Manager fosters strong relationships between the clinic and its customers, providing leadership to the care coordination team to ensure efficient, high-quality administrative support and seamless clinic operations. This role promotes a culture of friendly, professional, and patient-centered care.

Responsibilities

• Create a welcoming, patient-focused clinic environment
• Lead and support resolution of patient inquiries and concerns
• Oversee reception operations and daily clinic flow
• Manage Accounts Receivable and payment processing
• Ensure accurate data entry and patient record management
• Coordinate timely submission of insurance and stakeholder documentation
• Oversee expense reporting, petty cash, and financial controls
• Promote patient experience initiatives, including online reviews (Google my Business)
• Support accounting processes and reporting
• Manage payroll accuracy and timelines
• Oversee clinic administration and office operations
• Ensure compliance with company policies and procedures

Requirements

• High School Diploma or equivalent required
• 1-5 years of experience in a clinical or healthcare setting
• Leadership experience preferred
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication and customer service skills
• Ability to lead a team while working independently
• Proficient in Microsoft Office and EMR/case management systems
• Experience in a physiotherapy or multidisciplinary clinic is an asset

Skills

• Medical Office Administration
• Microsoft Office
• EMR/case management systems
• Organizational skills
• Multitasking skills
• Communication skills
• Customer service skills

Location

• Toronto, Ontario

Work Type

• Permanent
• Full Time
• Onsite

Experience Level

• 1-5 years
• Leadership experience preferred

Education Level

• High School Diploma or equivalent
• Post-secondary education in Medical Office Administration or related field is an asset

About the Company

• Lifemark Health Group clinic is Canada’s premier, largest, and most comprehensive healthcare management organization.
• Core Values: “We have fun”, “We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”.

Equal Opportunity

• We are committed to creating an inclusive environment where people from all backgrounds can thrive.
• Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
• Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.