Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Entry level position within the Patient Care Center, working under direct supervision to answer patient inquiries, complete patient updates, and service patient and store requests accurately and efficiently. Provides support to peers, leaders, and other administrative resources.

Responsibilities

• Provide phone coverage for incoming, outbound, and directing calls to appropriate locations.
• Master and efficiently utilize Patient Care Center systems.
• Resolve patient service questions and issues to ensure complete patient satisfaction.
• Participate in and support the augmentation of training and development efforts for pharmacies.
• Demonstrate an intermediate understanding of pharmacy technology and workflow processes, including dispensing, data entry, and adjudication.
• Ensure compliance with all state and federal regulations and company operational policies and procedures.
• Learn and understand specific aspects of the pharmacy management system.
• Follow instructions and complete tasks with a sense of urgency, meeting daily department standards.
• Embrace the importance of the Quality Assurance Policy & Procedures, patient care programs, and all policies and procedures.
• Act with integrity, comply with company standards, and adhere to all HIPAA compliance standards.
• Participate in additional pharmacy service-related projects as needed.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED
• Must pass a drug test.
• Must undergo initial and continuous exclusion and sanction/disciplinary monitoring.
• Must meet any additional eligibility requirements based on the specific position.

Skills

• Skillset and knowledge of Kinney Drugs retail pharmacy resources
• Answering and documenting patient related inquiries
• Completing patient updates
• Servicing patient and store requests
• Pharmacy technology
• Workflow process
• Product dispensing
• Data entry
• Adjudication workflow steps
• State and federal regulations
• Company operational policies & procedures
• Pharmacy management system
• HIPPA compliance standards
• Maintain confidentiality regarding all patient information

Work Type

• Full-time

Experience Level

• Entry level
• 0-2 years experience as Pharmacy Technician or Customer Service Representative in a health care related service

Education Level

• High School Diploma or GED

Salary/Compensations

• $15.00 - $17.00 an hour

About the Company

• KPH Healthcare Services, Inc. is a multistate organization.