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About the Role

As a Supervisor in our Environmental Services team, you’ll help keep Richmond’s streets, homes, and community spaces clean, safe, and welcoming. Your work will make a meaningful, visible difference every day by leading and supporting a committed team of colleagues who take pride in improving the environment we all share.

Responsibilities

• Lead, motivate, and supervise colleagues to ensure services meet contract standards.
• Champion health and safety, following HSE policies, recording incidents in ASSURE, and completing follow-up actions.
• Conduct performance checks and monitor service delivery to maintain compliance.
• Support colleague development through training and effective day-to-day leadership.
• Maintain knowledge of relevant legislation such as Health and Safety, Employment, Environmental, and Transport requirements.
• Plan for seasonal or unexpected service needs and allocate resources effectively.

Requirements

• Experience as a Team Leader or Supervisor, ideally supporting a blue-collar workforce.
• Strong communication and people skills, with confidence motivating and guiding colleagues.
• A clean UK driving licence.
• Good understanding of health and safety responsibilities.
• IT literacy, comfortable using Microsoft Office.
• IOSH Managing Safely and/or an HGV Class 2 licence (both desirable but not essential).
• A Standard DBS check will be carried out for this position.
• An Occupational Health Questionnaire will also be completed.

Skills

• Health and Safety
• Microsoft Office
• IOSH Managing Safely
• HGV Class 2 licence

Location

• Richmond, TW2 7SG

Work Type

• Permanent
• full time
• 40 hours per week

Experience Level

• Supervisor
• Team Leader

Salary/Compensations

• £45,171 per annum

Benefits

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

About the Company

• At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Equal Opportunity

• We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).