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About the Role

This individual contributor position manages complex, high-exposure commercial claims for a specialized line of business, working closely with senior leaders. Responsibilities include managing all claim resolution activities in accordance with company protocols, achieving quality and customer service standards. Individuals in this role are recognized as the most senior technical expert in their area of expertise, with national or company-wide scope.

Responsibilities

Manages an inventory of complex, high-exposure commercial claims, overseeing all aspects of claim handling, including coverage, investigations, and resolution strategies.
Ensures exceptional customer service by driving continuous improvements and achieving quality and cycle time standards.
Verifies coverage, sets and manages reserves by interpreting policy language and partnering with coverage counsel.
Leads investigations to determine compensability, liability, and damages by gathering information and working with experts.
Drives claim resolution by developing and executing resolution strategies, managing reserves, negotiating settlements, and managing litigation.
Establishes and manages claim budgets by selecting and managing resources and coordinating efforts for timely resolution.
Identifies and addresses subrogation/salvage opportunities or potential fraud.
Achieves quality standards by managing claims according to company protocols, ensuring accuracy, timeliness, and proper documentation.
Prepares and presents complex information to senior leadership, customers, and counsel.
Maintains subject matter expertise and ensures compliance with regulatory requirements.
Mentors, guides, develops, and trains less experienced Claim Professionals.
May perform additional duties as assigned.

Requirements

Strong familiarity with the claims litigation process.
Experienced with catastrophic injuries in commercial auto/trucking, general liability, and/or construction lines of business.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Advanced negotiation experience.
Typically a minimum ten years of relevant experience.

Skills

Expert knowledge of commercial insurance industry, products, policy language, coverage, and claim practices.
Excellent verbal and written communication skills.
Ability to develop collaborative working relationships.
Ability to articulate complex claim facts, analysis, and recommendations concisely.
Demonstrated analytical and investigative mindset with critical thinking skills.
Ability to make sound business decisions.
Ability to effectively evaluate and resolve ambiguous, complex, and challenging business problems.
Extensive experience in leading complex negotiations.
Experience developing and implementing resolution strategies.
Strong work ethic.
Demonstrated time management and organizational skills.
Ability to work independently in a fast-paced environment.
Ability to drive results by taking a proactive long-term view of business goals and objectives.
Extensive experience interpreting commercial insurance policies and coverage.
Ability to partner with internal resources.
Ability to oversee/manage outside counsel.
Ability to collaborate with other carriers.
Ability to lead multiple and shifting priorities in a fast-paced and challenging environment.
Knowledge of Microsoft Office Suite.
Ability to learn business-related software.
Demonstrated ability to value diverse opinions and ideas.

Location

Any CNA office location

Work Type

Hybrid
Flexible

Experience Level

Senior level
Ten years of relevant experience

Education Level

Bachelor's degree
Master's preferred
Professional designations are highly encouraged (e.g. CPCU)

Salary/Compensations

$97,000 to $189,000 annually

Benefits

Comprehensive and competitive benefits package to help employees and their family members achieve their physical, financial, emotional and social wellbeing goals.

About the Company

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA utilizes AI-enabled technology during the recruiting process.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.

Equal Opportunity

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role.