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About the Role

Join Joshua Tree Experts, Austin's premier tree care company, as an Arborist Account Manager. This role offers a unique opportunity to apply your expertise in Tree and Plant Health Care with exceptional earning potential in a year-round, challenging, and rewarding position.

Responsibilities

• Use consultative sales techniques for sales prospecting and building lasting business relationships.
• Propose job costs and provide timely estimates to prospects and clients.
• Negotiate contracts and collaborate with office staff to schedule work.
• Create work orders and instruct crews on key job scope elements to ensure client expectations are met.
• Set up crews, communicate ongoing work, and ensure job completion to client satisfaction.
• Follow up with customers promptly after job completion to address concerns and ensure satisfaction.
• Obtain referrals, network with peers, and actively seek new business opportunities.
• Demonstrate ethical behavior, integrity, and promote a positive Company culture as a role model.
• Continuously engage in prospecting for new business opportunities.
• Accurately estimate time and costs for crews performing pruning, removal, cabling, stump grinding, and plant health tasks.
• Conduct site inspections to prepare proposals.
• Build and maintain long-term client relationships with timely follow-ups.
• Maintain a neat, clean, and professional appearance on customers' properties, following the Joshua Tree Sales Standard.
• Collaborate with the marketing team to develop and implement marketing campaigns and initiatives.
• Attend industry events and conferences to build relationships and promote the Joshua Tree Experts brand.
• Maintain a comprehensive understanding of Joshua Tree Experts services and the competitive landscape.

Requirements

• Minimum of a high school diploma.
• 4-5 years of working knowledge of arboriculture.
• Certified as an Arborist.
• Customer service, prospecting, and communication skills.
• Strong persuasion, negotiation, and closing skills.
• Flexibility to work varying hours to meet job demands.
• Valid driver's license.

Skills

• Tree identification and plant health care, including insect and disease management.
• ISA Certified Arborist certification.
• Effective pricing of tree care recommendations and other services.
• Proven sales track record with the ability to meet sales goals.
• Excellent customer service, telephone etiquette, and organizational skills.
• Ability to multitask, prioritize, identify problems, and collaborate on solutions.
• Attention to detail, analytical skills, and basic computer and math proficiency.
• Strong listening, verbal, and written communication skills.
• Reliable, self-motivated, with a positive and upbeat attitude.
• Consultative sales techniques.
• Estimating and marketing tree services.
• Logistical essentials for arboricultural practices.

Location

• Austin

Work Type

• Full-time

Experience Level

• 4-5 years

Education Level

• High school diploma
• Certified Arborist

About the Company

• Joshua Tree Experts is Austin's premier tree care company.
• We are a growing company focused on safety and professionalism.
• We believe the brilliance of our future is shaped by the exceptional talent within our team.