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About the Role

Oak Street Health is seeking a Community Health Worker (CHW) to serve as a vital link between patients, the community, and medical systems. This role focuses on removing barriers to health, increasing wellness, and advocating for patients by providing proactive outreach and connecting them with necessary resources. Success in this role requires flexibility, problem-solving skills, strong communication, and deep community knowledge.

Responsibilities

Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs.
Manage patient referrals defined by the care team and collaborate with the Medical Social Worker on action plans.
Facilitate communication between all identified parties involved in patients’ care, including family members, caregivers, medical providers, and community-based organizations.
Form relationships with and build an inventory of local community organizations that may benefit patients.
Connect patients to state and local community resources for housing, transportation, food, activities of daily living, and other social and physical barriers to health.
Assist patients with completing applications for eligible benefits and resources.
Promote goal setting and achievement to improve patients’ quality of life and self-efficacy, with goals agreed upon by the care team.
Meet with patients in patient-centered and patient-preferred locations, such as the Oak Street Health center, patient’s home, external medical provider facility, or community setting.
Drive engagement with high-risk individuals, which may include accompaniment to appointments.
Complete referrals to organizations and agencies as needed.
Deliver culturally appropriate health education in areas where competency training has been provided.
Support care team decision making through participation in interdisciplinary team meetings.
Document patient interactions in the electronic medical record in a timely manner, maintaining HIPAA standards and confidentiality.
Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team.
Perform other duties as assigned.

Requirements

Minimum of 1 year of experience in healthcare, community-based, case management, or social service environment.
Strong oral and written communication skills.
Ability to manage multiple priorities while maintaining a positive attitude.
Dedication to serving the community and building meaningful relationships.
Proficient computer skills (i.e. Windows, GSuite, Microsoft, etc.).
Access to reliable transportation and ability to travel throughout the community to various locations.
US work authorization.

Skills

Flexibility
Problem-solving
Strong communication
Intimate knowledge of the community served
Bilingual English/Spanish (preferred)
Knowledge of community resources and resource navigation (preferred)
Electronic medical record systems (preferred)
Problem-solving orientation
Positive attitude

Location

Community-based

Work Type

Full time

Experience Level

Minimum of 1 year of experience

Education Level

Associates or Bachelors in a related field (preferred)
Community Health Worker certification (preferred)

Salary/Compensations

$18.50 - $42.35 per hour

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs

About the Company

CVS Health® is building a world of health around every individual, aiming to create a more connected, convenient, and compassionate health experience.
At CVS Health®, colleagues are passionate, innovative, accountable, and prioritize safety and quality.
The company's mission is to simplify health care one person, one family, and one community at a time.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.