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About the Role

As Senior Manager, you are responsible for the success of client engagements and programs, ensuring client expectations are met and exceeded. You will independently lead cross-functional teams by leveraging your expertise in strategy, customer experience design, AI, and technology. You will identify innovation opportunities, define strategies, understand client needs, and deliver solutions using Konrad's Design Thinking Process, guiding clients from brainstorming to technical delivery. The ideal candidate will have demonstrable experience leading large cross-functional teams and mentoring team members.

Responsibilities

Hold the role of Engagement Lead on important projects and programs.
Lead engagement and program processes including budget, scope, timelines, organization, resourcing, implementation, and risk management.
Manage cross-functional team members to success, ensuring alignment with project or program vision.
Serve as the key point of contact for clients, managing expectations and independently resolving project or program level issues.
Proactively identify problems and opportunities for improvement.
Lead experience design thinking workshops with clients.
Understand and interpret client business challenges and goals to deliver elegant user experiences with design and technology teams.
Act as a design and technology thought leader on existing and emerging technology trends, including AI.
Mentor members of the global team.

Requirements

Minimum 6-7 years of relevant experience.
3+ years of client services experience.
Solid understanding of complex management, strategy, business, and finance processes.
Superior organizational, written, and verbal communication skills with strong presentation ability.
Proven history of leading multiple complex projects and programs simultaneously.
Excellent relationship building skills with the ability to influence others and build cohesiveness across diverse individual skills and styles.
Deep understanding of existing and emerging design, project management processes, and technology.
Strong track record of client services.
Experience in mentoring and growing team members.
Experience with BrainStation courses is a plus.

Skills

Client Services
Strategy
Customer Experience Design
AI
Technology
Design Thinking Process
Project Management
Risk Management
Team Leadership
Mentoring
Communication
Presentation
Relationship Building
Influencing

Location

Remote

Work Type

Hybrid
Full-time

Experience Level

Senior Manager
6-7 years of relevant experience
3+ years of client services experience

Salary/Compensations

$150,000 to $180,000

Benefits

Comprehensive Health & Wellness Benefits Package
Retirement Planning
Parental Leave Program
Annual tech & travel allowance
Flexible Working Hours
Work from Home Flexibility
Service Recognition Programs
Socials, Outings & Retreats
Culture of Learning & Development

About the Company

Konrad is a next generation digital consultancy dedicated to solving complex business problems for global clients with creative and forward-thinking solutions.
Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products used by hundreds of millions of consumers worldwide.
We hire exceptionally smart, analytical, and hard-working people who are lifelong learners.

Equal Opportunity

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer.
All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment.
If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.