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About the Role
ING's Business Banking division seeks an experienced Product Manager to lead the Daily Banking (Liabilities) portfolio. This role involves defining customer value, shaping the strategic roadmap, and driving commercial performance for key products, focusing on enhancing customer experiences through digital solutions and data-driven insights.
Responsibilities
- Own the Daily Banking product strategy, customer value proposition, and roadmap across accounts, payments, cash management, and ecosystem integrations.
- Drive growth, engagement, and primary banking relationships within the Daily Banking portfolio.
- Lead product innovation in onboarding, payments, and in-life servicing in collaboration with technology and delivery teams.
- Improve customer experiences and funnel conversion through digitalization, automation, and self-service initiatives.
- Manage portfolio and funnel performances, optimizing deposits, transaction volumes, customer adoption, retention, and commercial outcomes using data and customer insights.
- Embed AI and data-driven decision-making into product development to enhance customer experience, operational efficiency, and delivery outcomes.
- Manage the end-to-end product journey, including application, operational, and in-life processes.
- Influence senior stakeholders by balancing customer experience, commercial priorities, and risk requirements (KYC/AML, fraud, regulatory obligations).
Requirements
- Extensive Business Banking product experience, with proven knowledge of daily banking, deposits, payments, and customer servicing across business banking segments, especially SEM and SME.
- 5+ years of proven success in defining and executing product strategies that deliver customer growth, funnel conversion optimization, engagement, adoption, and commercial performance.
- Experience in designing and optimizing end-to-end product processes.
- Exceptional product leadership experience across the end-to-end lifecycle, working closely with agile delivery and technology teams.
- Commercially astute, highly analytical, and confident using customer insights, data, and AI to inform priorities and product decisions.
- Exceptional stakeholder management, communication, and influencing skills.
- Ability to operate effectively in a complex, highly regulated environment.
Skills
- Product Management
- Business Banking
- Daily Banking
- Deposits
- Payments
- Customer Servicing
- Product Strategy
- Roadmap Development
- Customer Value Proposition
- Commercial Performance
- Product Innovation
- Digitalization
- Automation
- Self-Service
- Data Analysis
- AI
- Stakeholder Management
- Agile Methodologies
- Risk Management
- KYC/AML
- Fraud Prevention
- Regulatory Compliance
Location
- Australia
Work Type
- Full-time
Experience Level
- 5+ years
Benefits
- Discounted ING Health Insurance
- An additional Rest Day
- An IMPACT day for volunteering on approved sustainability activity
About the Company
- ING is dedicated to making life simpler and more rewarding for customers, team members, and communities.
- We foster a fun, inclusive, and supportive culture that celebrates individuality and encourages personal growth.
- ING is a WGEA Employer of Choice for Gender Equality and a Family Inclusive workplace.
- We prioritize skills, capabilities, and values alignment over strict adherence to every criterion in hiring.
- We are committed to fostering a diverse and inclusive workplace where everyone feels they belong.
- ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025.
Equal Opportunity
- We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
- If you're interested but don't meet all the criteria, we encourage you to apply.
- We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong.
- We're your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply.