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About the Role

We are seeking a Desktop Support Technician to provide hands-on technical support in a fast-paced academic and research-focused environment. This individual will support by troubleshooting hardware, software, operating system, and connectivity issues across a diverse technology landscape. The ideal candidate will have strong experience supporting macOS, Linux, and Windows environments, excellent customer service skills, and the ability to diagnose and resolve technical issues both remotely and in person.

Responsibilities

Provide onsite and remote technical support for desktop, laptop, mobile, and peripheral devices.
Diagnose, troubleshoot, and resolve hardware, software, operating system, and network-related issues.
Deliver exceptional customer service while supporting users with varying levels of technical expertise.
Document incidents, service requests, and resolutions within the ticketing system.
Research root causes and implement effective solutions to minimize recurring issues.
Create and maintain technical documentation, knowledge base articles, and user guides.
Communicate technology updates, outages, and system changes to end users as needed.
Deliver one-on-one and group training sessions for users.
Support Windows, macOS, and Linux operating systems.
Assist with operating system upgrades, patch deployments, and workstation lifecycle management.
Configure and maintain user accounts, device settings, and workstation images.
Install, configure, and support printers, scanners, mobile devices, and other peripherals.
Test, document, and deploy workstation configurations across multiple operating system platforms.
Collaborate with infrastructure and security teams to ensure systems remain secure and well-supported.
Support hardware procurement, deployment, inventory tracking, and asset lifecycle management.
Assist with software licensing administration and compliance.
Coordinate workstation refresh and replacement programs.
Ensure proper storage, inventory control, and disposal of technology equipment.
Support distance learning technologies.
Configure and troubleshoot audio visual equipment, presentation systems, and collaboration tools.
Provide first-level support for AV and hybrid meeting environments.
Participate in technical projects and team initiatives.
Provide technical guidance to junior team members when needed.
Support security, compliance, and operational best practices.
Respond to occasional critical support issues outside of normal business hours when required.

Requirements

Bachelor's degree or equivalent combination of education and experience.
2+ years of desktop support experience in enterprise, higher education, healthcare, or similar environments.
Hands-on experience supporting macOS.
Hands-on experience supporting Linux.
Hands-on experience supporting Windows 10/11.
Strong troubleshooting skills across hardware, operating systems, applications, and peripherals.
Experience working within a Help Desk, Service Desk, or ITSM environment.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple priorities.
Customer-focused mindset with a commitment to delivering high-quality support.
Ability to quickly learn new technologies and communicate technical concepts to non-technical users.
Desktop engineering experience, including OS deployments and patch management.
Experience with Active Directory and user account administration.
Experience with device management platforms and endpoint support tools.
Knowledge of networking fundamentals and IP address management.
Experience supporting audio visual technologies and conference room systems.
Experience creating user training materials and technical documentation.

Skills

macOS
Linux
Windows 10/11
Troubleshooting
Help Desk
Service Desk
ITSM
Communication
Organization
Customer Service
Active Directory
Device Management
Endpoint Support
Networking
IP Address Management
Audio Visual Technologies
Technical Documentation

Location

Ithaca, NY

Work Type

Onsite
Contract

Experience Level

2+ years

Education Level

Bachelor's degree or equivalent combination of education and experience

Salary/Compensations

$20.00 - $27.00/hr

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.