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About the Role

This role supports a welcoming and well-run workplace experience, serving as a key point of contact for day-to-day office support. It balances employee-facing service with workplace coordination, helping employees navigate physical and digital tools while supporting a positive office environment. The Senior Coordinator will partner with cross-functional stakeholders to ensure workplace programs, tools, and office information run smoothly, and will help track and share insights to support planning and improvements.

Responsibilities

Serve as a friendly, visible point of contact for employees with workplace-related questions or issues.
Provide patient, responsive support for desk bookings, meeting rooms, workplace navigation, and other day-to-day office needs.
Help create a positive office experience by identifying pain points and improving how employees interact with the workplace.
Support workplace communications, how-to resources, and office updates so employees feel informed and supported.
Help manage and maintain workplace tools such as desk booking, seating, and space management platforms.
Troubleshoot routine booking and workplace system issues in partnership with internal teams and vendors when needed.
Assist in the coordination of employee engagement events in the office, partnering with facilities, comms, and finance to execute.
Track and share regular workplace metrics such as occupancy trends, headcount alignment, and general space usage.
Prepare weekly or monthly summaries that help the team understand how offices are being used.
Use data at a practical level to support recommendations that improve employee experience, space planning, and workplace operations.
Develop feedback loops for employees (pulse surveys, comment gathering, etc) to share metrics of success and areas of improvement for the broader workplace team.

Requirements

3+ years of experience in Workplace Operations, Employee Experience, Office Operations, Real Estate, or a similar coordination role.
Experience supporting employees in a fast-paced office environment.
Comfort working with workplace systems and learning new tools quickly.
A strong eye for detail. A high level of accuracy is required—especially when managing seating charts or financial data where small errors have a large impact.
Strong Excel skills and confidence working with reports, lists, and basic data analysis.
Clear communication skills and the ability to explain processes in a simple, approachable way.

Skills

Workplace systems
Excel
Reporting
Data analysis
Tableau (helpful)
Power BI (helpful)

Location

New York City Office

Work Type

Onsite

Experience Level

Senior Coordinator

Salary/Compensations

$60,000.00 - $75,000.00

Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program

About the Company

Dow Jones Real Estate & Workplace Team
We’re committed to offering competitive and flexible compensation to attract top talent.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
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