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About the Role
As the Automotive Service Advisor / Writer, you will be responsible for presenting, consulting, and selling automotive warranty products and repair services to customers professionally, while adhering to manufacturer specifications and company policy. You will also build rapport with customers to promote satisfaction and retention.
Responsibilities
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Generate and provide customers with a complete and accurate estimate of repair orders
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
- Follow the manufacturer’s warranty guidelines and procedures
- Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
Requirements
- Must be able to manage in a fast paced work environment with limited supervision
- Must have great customer service, phone and computer skills
- Previous automotive Service Advisor experience highly preferred
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background)
Skills
- Customer service
- Phone skills
- Computer skills
Location
- Silver Spring
Work Type
- Full-time
Experience Level
- Previous automotive Service Advisor experience highly preferred
Benefits
- Competitive pay and opportunities for bonus
- Comprehensive Benefits Plan including 401k
- PTO and Paid Holidays
- Employee discounts on vehicle purchases, parts and service repairs
- Opportunities to join our community service initiatives
About the Company
- DARCARS of Silver Spring
Equal Opportunity
- We are an equal opportunity employer & drug-free workplace.
- Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN).
- Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.