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About the Role

The Post Room Server acts as an ambassador for the hotel's refined dining experience, delivering elevated and anticipatory service in a luxury, fine-dining setting. This role guides guests seamlessly from arrival to departure, ensuring gracious hospitality, expert menu presentation, precise order execution, thoughtful course pacing, and discreet payment handling according to Beacon Grand service standards.

Responsibilities

• Provide polished, intuitive, and personalized service reflecting Beacon Grand standards.
• Greet guests warmly and build rapport through genuine hospitality and confident product knowledge.
• Present menus with poise, accurately and enthusiastically describing daily features, tasting menus, chef’s recommendations, and seasonal offerings.
• Offer informed guidance on wine, cocktails, and beverage pairings, suggesting enhancements aligned with guest preferences.
• Accurately enter and manage orders in the POS, coordinating with culinary and bar teams for optimal course timing.
• Perform tableside service as required by the menu and service style.
• Maintain comprehensive knowledge of all menu items, ingredients, sourcing, preparation methods, and potential allergens, communicating special requests and dietary needs to the culinary team.
• Continuously monitor the dining experience, anticipate needs, address concerns promptly, and execute service recovery professionally.
• Execute opening, shift, and closing responsibilities, including station setup, side work, polishing, and maintaining cleanliness.
• Ensure accuracy of guest checks and process payments according to hotel policies.
• Maintain impeccable table settings, service stations, and overall floor presentation.
• Adhere strictly to all health, safety, and sanitation guidelines.
• Support private dining, special events, and in-room dining coordination as needed.
• Uphold hotel and brand expectations for appearance, uniform, grooming, and professional conduct.

Requirements

• Minimum 2 years of experience in a fine-dining restaurant or luxury hotel dining room required.
• Demonstrated knowledge of culinary techniques, high-quality ingredients, and seasonal or tasting-style menus.
• Strong wine, spirits, and cocktail knowledge, including classic preparations and basic food-and-beverage pairing principles.
• Exceptional communication skills, professional presence, and refined guest-service and recovery abilities.
• Proficiency with POS systems; comfortable managing multi-course service and pacing for multiple tables.
• Highly detail-oriented, organized, and able to maintain grace and efficiency under pressure.
• Collaborative, team-focused approach with a genuine commitment to service excellence.
• Ability to stand and walk for extended periods of time.
• Ability to lift and carry up to 25–30 lbs and safely transport trays, glassware, and equipment.
• Frequent bending, reaching, and moving in a fast-paced, guest-facing environment.

Skills

• POS systems proficiency
• Menu presentation
• Beverage pairing
• Guest service
• Order execution
• Payment handling
• Table setting
• Sanitation guidelines
• Communication skills
• Detail-oriented
• Organization
• Teamwork

Location

• San Francisco

Work Type

• Full-time

Experience Level

• 2+ years in fine-dining or luxury hotel dining

Education Level

• ServSafe Food Handler/Manager certification preferred
• TIPS or Responsible Beverage Service certification preferred
• WSET or Court of Master Sommeliers Level 1+ certification preferred

Benefits

• Generous Paid Time Off plan, up to Five Weeks per Year
• Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Hotel Travel Programs
• Local Retailers Discount
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness, Accident Insurance and Hospital Indemnity

About the Company

• Beacon Grand, formerly the Sir Francis Drake Hotel, is a landmark in San Francisco's Union Square, reborn in 2022 with a thoughtful restoration and renewed reputation for luxury and hospitality excellence.
• Recognized industry-wide for its transformative comeback, Beacon Grand has earned acclaim for its elevated guest experience and standout public spaces.
• Beacon Grand blends storied heritage with contemporary style, offering reimagined guestrooms, celebrated dining venues, and vibrant social spaces.
• The Starlite Room offers an elevated atmosphere and unforgettable views.
• Beacon Grand continues to evolve with fresh experiences, programming, and enhancements, remaining at the forefront of luxury hospitality.
• This is an opportunity to join a team of hospitality innovators and shape the future of a celebrated San Francisco hotel.

Equal Opportunity

• Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace.
• We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws.