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About the Role

Every relationship you build helps veterinary professionals provide compassionate aftercare to families during one of life's most difficult moments. At Gateway Services, we're North America's leading provider of pet aftercare services, proudly partnering with more than 17,000 veterinary professionals across the United States and Canada. Our Veterinary Relationship Managers become trusted advisors to veterinary clinics, helping customers strengthen their businesses while delivering exceptional experiences to the families they serve.

Responsibilities

Manage and grow an established portfolio of veterinary partnerships.
Conduct regular customer visits, strategic business reviews and service consultations.
Identify opportunities to expand existing customer relationships.
Become a trusted advisor by understanding each customer's business and recommending solutions that support their success.
Partner closely with Business Development Managers to ensure seamless onboarding of new customers.
Build and maintain customer activity using CRM technology.
Achieve or exceed customer retention, revenue growth and activity objectives.
Represent Gateway at veterinary conferences, networking events and industry trade shows.

Requirements

3+ years of account management, customer success or consultative B2B sales experience.
Proven success building and growing long-term customer relationships.
Experience managing a geographic sales territory.
Strong communication, presentation and consultative selling skills.
Experience using Salesforce, HubSpot, Microsoft Dynamics or similar CRM platforms.
Veterinary, healthcare, medical device, pharmaceutical or related industry experience is an asset.
Valid driver's licence and willingness to travel throughout the assigned territory.

Skills

Relationship management
Customer success
Consultative selling
Communication
Presentation
CRM technology

Location

Long Island, NY
Brooklyn, NY
Queens, NY

Work Type

Field-based
Travel

Experience Level

3+ years of experience

Salary/Compensations

Competitive Base Salary + Performance Incentive
Total Compensation Potential: Up to $120,000 USD

Benefits

$800/month vehicle allowance
Business expense reimbursement
Company laptop and mobile technology
Medical, Dental and Vision coverage
401(k) Retirement Savings Plan with employer matching contributions
Company-paid Life Insurance
Company-paid Long-Term Disability
Employee Assistance Program and Gateway CarePath
Health Savings Account option for eligible High Deductible Health Plan participants
Flexible Spending Accounts
Pet Insurance
Paid vacation and company holidays

About the Company

North America's leading provider of pet aftercare services.
Partnering with more than 17,000 veterinary professionals across the United States and Canada.