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About the Role

Lead delivery across the agency, shaping a mature, transparent, and quality-assured delivery practice for digital public services. You will be accountable for delivery quality, ensuring multidisciplinary teams have the clarity, governance, coaching, and support needed to deliver excellent outcomes.

Responsibilities

• Lead agency-wide delivery, setting expectations for team planning, management, assurance, and improvement.
• Create conditions for teams to work with pace, discipline, transparency, and psychological safety.
• Act as the senior advocate for delivery quality, helping teams and clients make intentional trade-offs.
• Serve as the senior escalation point for clients regarding delivery risk, underperformance, blockers, and dissatisfaction.
• Coach clients on behaviors that enable successful delivery, including clear ownership, timely decisions, and evidence-led planning.
• Own the agency’s delivery controls, including RAID management, assurance reviews, delivery health checks, and dependency management.
• Codify practical templates, governance rhythms, quality gates, and internal QA processes.
• Guide teams and clients through Discovery, Alpha, Beta, and Live delivery, ensuring services align with the Government Service Standard.
• Prepare services for CDDO/GDS service assessments.
• Define delivery standards, competency frameworks, communities of practice, and coaching models.
• Build a collaborative, transparent, quality-assured delivery culture focused on client clarity.
• Intervene in struggling projects, support recovery planning, and help teams reset delivery approaches.
• Collaborate with Account Managers to ensure commercial decisions are informed by delivery reality and risk.

Requirements

• Experienced delivery leader from a Delivery Management or Product background.
• Proven experience leading teams through complex public-sector digital work.
• Ability to turn ambiguity into clear priorities, workable backlogs, credible delivery plans, and evidence-led decisions.
• Credible technical literacy, able to hold confident conversations with technical stakeholders.
• Understanding of modern digital technology architecture, delivery tooling, and constraints in legacy environments.
• Ability to communicate technical considerations and decisions to senior client stakeholders in non-technical terms.
• Direct experience preparing teams for GDS/CDDO service assessments.
• Understanding of how to embed the Government Service Standard into day-to-day delivery.
• Experience successfully managing public sector contracts.
• Experience building lasting client relationships.
• Experience driving commercial success.

Skills

• Delivery Leadership
• Agile Delivery
• Digital Transformation
• Stakeholder Management
• Client Coaching
• Risk Management
• Governance
• Quality Assurance
• Technical Literacy
• Commercial Acumen

Location

• Hybrid

Work Type

• Perm
• Hybrid

Experience Level

• Senior

Salary/Compensations

• Up to £90k Depending on experience

About the Company

• Olive Jar Digital prides itself on building a culture where talented people can do their best work.
• We collaborate openly, value new ideas, and empower our teams to make a genuine impact.
• We are a growing consultancy delivering meaningful digital transformation projects across the public sector.
• We work alongside experienced digital specialists who are passionate about creating services that make a difference.