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About the Role

Lead platform experience across VIA C&S including acquirer, merchant, dispute, and risk portals with full lifecycle visibility. This is a hands-on role translating platform complexity into intuitive UX and operational tools.

Responsibilities

• Own Acquirer, Merchant, Risk, and Dispute platforms
• Translate clearing & settlement into UX workflows
• Ensure lifecycle data visibility and accuracy
• Drive SSO and role-based access
• Partner with backend and integration teams
• Enable self-service onboarding and operations
• Improve usability and adoption

Requirements

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 10+ years product/program experience
• Experience building payment portals (acquirer, merchant, dispute, risk)
• Strong understanding of transaction lifecycle and settlement
• Multi-persona operational platforms
• Excellent written and verbal communication skills with ability to engage technical and non-technical global audiences
• Ability to translate customer needs into solutions that drive measurable business outcomes
• Autonomous and proactive, able to drive execution in ambiguous environments
• Strong systems thinking, ability to work with data/SQL and collaborate with senior engineering leaders
• Collaborative mindset with experience working across diverse teams and sharing knowledge effectively
• Hands-on experience using AI/ML, generative AI, copilots, or agentic automation to enhance product discovery, requirements development, operational analysis, data investigation, and daily execution workflows
• U.S. Applicants Only

Skills

• AI/ML
• generative AI
• copilots
• agentic automation
• SQL

Location

• Office setting

Work Type

• 3 days in office
• Varies upon the needs of the department
• Travel 5-10% of the time

Experience Level

• 8+ years relevant work experience with Bachelor Degree
• 5+ years relevant work experience with Advanced Degree
• 2+ years relevant work experience with PhD
• 10+ years product/program experience

Education Level

• Bachelor Degree
• Advanced Degree (e.g. Masters, MBA, JD, MD)
• PhD

Salary/Compensations

• $152,200 to $270,800 USD per year
• may include potential sales incentive payments
• may be eligible for bonus and equity

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

About the Company

• Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
• At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
• Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Equal Opportunity

• Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status.
• Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.