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About the Role

The Member Service Representative is the face of YMCA Buffalo Niagara, responsible for delivering exceptional customer service to members, guests, and program participants. This position plays a key role in creating a welcoming and inclusive environment, supporting member engagement, and promoting the Y’s mission of strengthening the community.

Responsibilities

• Greet members, guests, and program participants in a friendly and professional manner.
• Provide accurate information about YMCA programs, services, schedules, and membership options.
• Address member inquiries, concerns, and feedback promptly and effectively.
• Assist prospective members with tours, membership sign-ups, and orientations.
• Promote membership benefits and programs to encourage participation and retention.
• Follow up with new members to ensure a positive onboarding experience.
• Process membership applications, program registrations, and payments accurately.
• Maintain up-to-date and accurate records in the membership database.
• Generate and distribute membership cards and other materials as needed.
• Maintain facility control by scanning member key tags, maintaining sign-in sheets and issuing equipment and/or keys.
• Monitor the lobby and other public areas to ensure a clean, safe, and welcoming environment.
• Enforce YMCA policies and guidelines consistently and respectfully.
• Respond to emergencies and assist with safety protocols as required.
• Work closely with other staff and departments to ensure seamless operations and member satisfaction.
• Attend staff meetings and training sessions to stay informed and enhance skills.
• Support YMCA events and activities as needed.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Previous customer service experience is highly desirable.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Commitment to providing exceptional service and promoting the YMCA’s mission and values.

Skills

• Strong interpersonal and communication skills.
• Proficiency with computers and basic office software.
• Familiarity with membership management systems is a plus.

Location

• Lockport YMCA

Work Type

• Part-time
• Morning shifts
• Afternoon shifts
• Evening shifts

Education Level

• Some college coursework preferred.

Benefits

• Complimentary YMCA Buffalo Niagara membership
• Discounted program fees
• Opportunity to work in a welcoming, mission-driven environment
• Immediate eligibility to enroll and contribute to the Y Retirement Fund’s 403(b) plan (for part-time employees)
• Generous 12% employer-paid retirement contribution (after eligibility requirements are met)
• Paid sick leave
• Leadership development opportunities
• Ongoing training
• Flexible scheduling
• Opportunities for career growth and advancement

About the Company

• YMCA Buffalo Niagara is a mission-driven organization.
• The organization aims to strengthen the community.

Equal Opportunity

• YMCA Buffalo Niagara is an equal opportunity employer committed to creating a diverse and inclusive workplace.