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About the Role

The Payroll and Pensions Administrator is a pivotal role within the University’s Payroll and Pensions Team, forming part of the wider Finance Directorate. The function is responsible for the accurate, timely and compliant delivery of payroll and pensions services across the institution. Operating within a complex and highly regulated environment, the team provides specialist expertise to support the University’s obligations while upholding the highest standards of governance, accuracy, and customer service. The role contributes directly to maintaining the integrity of payroll operations and strengthening relationships with key institutional and external stakeholders.

Responsibilities

Provide a hands-on payroll and pensions service, supporting all aspects of administration, payments, statutory returns, and reporting.
Ensure the accurate and timely processing of payroll inputs, including new starter information, P45s, student loans, and court orders.
Manage leaver processes, ensuring P45s are issued prior to RTI submissions to HMRC.
Support pension administration by completing leaver documentation and fulfilling auto-enrolment duties.
Assist in the preparation and submission of payroll journals.
Support the reconciliation of payroll control accounts within the general ledger.
Respond to payroll queries from staff via email, telephone, and in person, ensuring a professional and timely service.
Liaise effectively with colleagues across Finance, HR, Schools, and Departments on payroll and pension matters.
Escalate complex queries to your Line Manager when necessary.
Contribute to delivering a high-quality customer service experience across the payroll function.
Work collaboratively with colleagues across Finance and HR to support a seamless employee experience.
Provide support for ad hoc projects and administrative activities as required.

Requirements

Organised and proactive individual with strong attention to detail and a commitment to accuracy.
Experience in payroll and/or pensions administration.
Strong numerical and data-handling skills.
Excellent organisational abilities and the capacity to meet deadlines.
Customer-focused approach.
Strong communication skills.
Ability to work both independently and as part of a team.

Skills

Payroll administration
Pensions administration
Data handling
Customer service
Communication

Location

City St George’s

Work Type

Internal applicants only

Salary/Compensations

Sector-leading salary

Benefits

Pension scheme
Comprehensive package of staff training and development

About the Company

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Equal Opportunity

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
City St George’s operates a guaranteed interview scheme for disabled applicants.