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About the Role
The Senior Manager will support the development of growth and data-driven strategies to improve Sales portfolio performance and drive execution, working alongside senior leadership within GCS. The ideal candidate should demonstrate creativity, curiosity, and passion for dealing with large amounts of data and converting it into valuable, actionable information. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices when it comes to developing data-driven solutions. The position will provide consultative support to the GCS Sales leadership team through development of analytical solutions. The incumbent will highlight trends, risks, and opportunities to enhance business decision-making processes, while working very closely with Sales, Marketing, Finance, Technology, and Capabilities partners to drive Sales growth. The incumbent will lead a team of data scientists to design, develop, and test ML/AI-derived solutions that deliver higher client engagement and efficiency improvements. The role is positioned at a unique intersection of deepening analytics and informing business outcomes. This is a fast-paced environment requiring a mix of strong relationship skills, passion for applied data science, people leadership, and a singular focus on excellence.
Responsibilities
- Support the development of growth and data-driven strategies to improve Sales portfolio performance and drive execution.
- Provide consultative support to the GCS Sales leadership team through development of analytical solutions.
- Highlight trends, risks, and opportunities to enhance business decision-making processes.
- Work closely with Sales, Marketing, Finance, Technology, and Capabilities partners to drive Sales growth.
- Lead a team of data scientists to design, develop, and test ML/AI-derived solutions that deliver higher client engagement and efficiency improvements.
Requirements
- Demonstrate creativity, curiosity, and passion for dealing with large amounts of data and converting it into valuable, actionable information.
- Blend business, technical, and industry best practices when it comes to developing data-driven solutions.
- Possess strong relationship skills.
- Exhibit passion for applied data science.
- Demonstrate people leadership skills.
- Maintain a singular focus on excellence.
Skills
- Data-driven strategies
- Sales portfolio performance
- Analytical solutions
- ML/AI-derived solutions
- Applied data science
Location
- Virtual
Work Type
- Hybrid
- Onsite
- Virtual
Experience Level
- Senior Manager
Salary/Compensations
- Competitive base salaries
- Bonus incentives
Benefits
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium, and Large Enterprises.
- At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Equal Opportunity
- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
- US Job Seekers - Click to view the “Know Your Rights poster.