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About the Role

We are seeking a detail-oriented and customer-focused Customer Service Associate to support daily warehouse and logistics operations. This role serves as the primary point of contact for customers, trucking companies, and internal warehouse teams, ensuring inbound shipments are processed accurately and efficiently.

Responsibilities

• Provide exceptional customer service via phone and email.
• Communicate with customers regarding inbound shipment damages, shortages, or discrepancies.
• Verify warehouse receiving documentation against packing lists and accurately enter data into the warehouse management system.
• Create product and shipment labels as needed.
• Maintain and update inbound appointment schedules.
• Coordinate inbound deliveries and appointments with trucking companies.
• Collaborate with warehouse management and receiving teams to address delayed or late inbound shipments.
• Monitor shipment status and ensure timely communication between departments.
• Assist with other administrative and operational duties as assigned.

Requirements

• 3+ years of customer service experience.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Experience working within a logistics, transportation, warehousing, or supply chain environment.
• Strong organizational and communication skills.
• Ability to multitask in a fast-paced environment.

Skills

• Customer service
• Microsoft Office Suite (Excel, Word, Outlook)
• Logistics
• Transportation
• Warehousing
• Supply chain
• Organizational skills
• Communication skills
• Multitasking
• Bilingual in English and Spanish
• Warehouse management systems (WMS)
• Logistics software

Location

• Brentwood, NY

Work Type

• Full-Time
• Contract to Hire
• Onsite

Experience Level

• 3+ years of customer service experience

Salary/Compensations

• $20.00 - $21.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

• Join a growing logistics organization recognized as a Top 100 Inbound Logistics Company.
• This is an excellent opportunity for someone looking to build a long-term career with a company that values teamwork, operational excellence, and internal growth opportunities.
• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
• We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.