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About the Role

Lead the development of high-quality, accurate analysis and insights for customer disruption initiatives. Play a key role in our Disruption Recovery team to define requirements and determine recommendations. Drive the identification of effective solutions, define a comprehensive set of requirements, and collaborate closely with stakeholders to identify opportunities for improvement. Identify opportunities to improve processes, technology, and service delivery across key disruption recovery initiatives and operational capabilities. Translate complex business scenarios into clear functional and technical specifications.

Responsibilities

Drive the identification of effective solutions
Define a comprehensive set of requirements
Collaborate closely with stakeholders to identify opportunities for improvement
Identify opportunities to improve processes, technology, and service delivery
Gather and manage requirements
Translate complex business scenarios into clear functional and technical specifications
Ensure successful delivery of projects from inception through to implementation
Identify, manage, and mitigate risks

Requirements

4+ years' experience in business analysis roles, supporting the delivery of operational, digital, or customer experience initiatives
Tertiary qualifications in Business Management, Project Management, or equivalent experience
Experience working within Agile delivery methodologies would be highly regarded
Strong understanding of the project delivery lifecycle
Strong analytical mindset, with the ability to quickly understand complex problems and lead problem-solving activities
Ability to identify, manage, and mitigate risks, including potential roadblocks to successful delivery
A background in business process or digital/technology design
Experience with Amadeus products and airline operational systems would be highly regarded
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
Self-motivated and proactive, with a demonstrated ability to work independently while fostering teamwork, collaboration, and accountability
Ability to produce clear, concise, and high-quality business and technical documentation
Strategic mindset with the ability to communicate vision, priorities, and business outcomes effectively
Excellent communication and stakeholder management skills, with the ability to engage effectively with both technical and non-technical stakeholders to drive positive business outcomes
Right to work in Australia / New Zealand without restriction or sponsorship

Skills

Business Analysis
Project Delivery
Requirements Gathering
Documentation
Change Management
System Development Implementation
Testing
Data Analysis
Reporting
Agile Methodologies
Project Delivery Lifecycle
Problem-Solving
Risk Management
Business Process Design
Digital/Technology Design
Amadeus Products
Airline Operational Systems
Microsoft Office Suite (Word, PowerPoint, Excel)
Communication
Stakeholder Management

Location

Mascot Head Office

Work Type

Permanent
Full-time
Onsite

Experience Level

Senior

Education Level

Tertiary qualifications in Business Management, Project Management, or equivalent experience

Benefits

Heavily discounted air travel within Australia and across the globe, both for you and your family and friends
Exclusive deals on accommodation and holidays
18 weeks paid parental leave
Option to purchase additional paid leave for eligible employees
Discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment
Salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships
Support for wellbeing, including mental health resources and a tailored nutrition plan
On-the-job training and coaching
Formal training opportunities

About the Company

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline.
Qantas has a range of subsidiary businesses that support the overall operations of the Group.
The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
We’ve always been pioneers, and we’re proud to see that spirit in our people today.
Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations.
It’s in us to be our best.
We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.
You’ll join a team where creativity and passion are encouraged.
Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas.
Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.
While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

Equal Opportunity

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
If you have any support or access requirements, we encourage you to advise us at time of application.
Your personal information will be kept confidential in compliance with relevant privacy legislation.