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About the Role

We are seeking a full-time Senior End User Engineer to own, operate, and continuously improve critical end user infrastructure services across the enterprise. This role is accountable for delivering consistent, secure, and scalable platform outcomes that support business operations, Technology governance, and cross-team delivery.

Responsibilities

• Define and apply platform standards, guardrails, and operating practices that improve reliability, security, usability, and compliance.
• Resolve cross-team constraints and ensure platform decisions align with enterprise architecture and Technology governance.
• Perform large-scale deployments, Intune and MDM services, backup and restore management, day-to-day escalation management, and roadmap planning.
• Design, engineer, and support the enterprise end-user technology platform as part of a cross-functional engineering team.
• Partner closely with Operations to transition solutions into production, support escalations, and maintain the stability, security, and scalability of end-user services.
• Serve as the primary technical lead for end-user workspace management, with end-to-end accountability for operating system standards, device management platforms, and endpoint security controls.
• Define and maintain enterprise standards, ensuring alignment with security and compliance requirements, guiding architectural decisions, and driving consistency across platforms.
• Provide technical leadership to engineering and operations teams, support roadmap planning, and ensure end-user workspace solutions are scalable, reliable, and aligned to business and regulatory needs.
• Lead and support complex troubleshooting efforts and root cause analysis for high-impact or systemic end-user technology issues.
• Coordinate cross-functional teams during major incidents, perform deep technical analysis to identify underlying causes, and implement corrective and preventive actions.
• Document findings, drive long-term improvements to platform stability and resiliency, and ensure lessons learned are incorporated into standards, processes, and future designs.
• Maintain, evolve, test, deploy, and support Microsoft Intune to ensure secure, compliant, and reliable endpoint management across the enterprise.
• Manage Intune policies, configurations, application deployment, device compliance, and platform health, while continuously improving the service.
• Maintain, evolve, test, deploy, and support JAMF to effectively manage Apple devices across the organization.
• Manage macOS and iOS/iPadOS lifecycle management, configuration profiles, application distribution, security controls, and integrations with enterprise identity and management platforms.
• Partner with operations to support production stability and escalations for JAMF.
• Lead structured task transition and knowledge handover activities, highlighting complexity, implementation risk, and areas requiring sustained ownership.
• Own and contribute to the Microsoft 365 platform roadmap, aligning technical direction with business priorities, security requirements, and operational capabilities.
• Evaluate new features and service changes, assess impact, and plan controlled adoption into the environment.
• Evaluate, pilot, and implement Microsoft Copilot capabilities and agentic AI solutions, ensuring use cases are assessed for business value, security, compliance, governance, operational readiness, and measurable adoption outcomes.
• Manage Exchange (mail flow, configurations, platform health, and escalations).
• Manage SharePoint and OneDrive (information architecture, sharing models, governance, and lifecycle management).
• Ensure platforms are operated in accordance with security, compliance, and enterprise standards.
• Own platform delivery outcomes across multiple teams, ensuring reliability, security, and scalability requirements are met.
• Design and validate platform services, automation patterns, and enablement tooling aligned to architecture and security standards.
• Resolve cross-pod delivery constraints (pipeline issues, environment bottlenecks, shared service reliability) and drive durable fixes.
• Drive platform observability, operational readiness, and incident learning to improve service maturity.
• Coordinate dependencies with Software, Infrastructure, Security/Risk, and Architecture partners; surface trade-offs and sequencing impacts.
• Determine when escalation is required due to enterprise impact or security risk; ensure governance engagement.
• Enable AI-enabled delivery by standardizing safe patterns for automation, policy enforcement, and developer productivity tooling.
• Define and reinforce platform standards (runbooks, SLOs/SLAs where applicable, Change discipline) and ensure adoption.
• Contribute to chapters/communities by sharing practices, improving standards, and mentoring via influence.

Requirements

• Extensive hands-on experience deploying, imaging, and troubleshooting Windows 10/11 environments.
• Strong practical knowledge of Microsoft Intune, MDM, and endpoint security controls.
• Proven experience supporting complex, business-critical enterprise production environments.
• Deep knowledge of Citrix environments, including virtual apps and desktops, platform administration, troubleshooting, performance optimization, and production support.
• Experience engaging hardware vendors and managing OEM escalation paths.
• Comfortable taking sustained operational ownership beyond project-based delivery.
• Progressive experience delivering enterprise platform services and enablement capabilities.
• Sound judgment in balancing reliability, security, usability, and cost considerations.
• Demonstrated ability to lead through influence across engineering and operations teams.
• Strong ability to understand priorities, manage competing demands, and collaborate effectively across teams to deliver outcomes.
• Experience with automation, CI/CD enablement, and service operability practices.
• Experience responsibly integrating AI-enabled tools into platform services and workflows.

Skills

• Windows 10/11
• Microsoft Intune
• MDM
• Endpoint security controls
• Citrix
• Virtual apps and desktops
• Platform administration
• Troubleshooting
• Performance optimization
• Production support
• Hardware vendor engagement
• OEM escalation paths
• Automation
• CI/CD enablement
• Service operability
• AI-enabled tools
• JAMF
• macOS
• iOS/iPadOS
• Microsoft 365
• Exchange
• SharePoint
• OneDrive
• Microsoft Copilot

Location

• Hybrid

Work Type

• Full-Time
• Hybrid

Experience Level

• Senior
• Level 1

Education Level

• Post-secondary education in Technology or a related field, or equivalent practical experience.

Salary/Compensations

• $120,000 - $130,000

Benefits

• Competitive base salary
• Performance-weighted bonus
• Education/career support
• Employee Share Purchase Plan with employer matching component
• Competitive health and dental coverage
• Flexible plan for you and your family
• Short-term & long-term disability plans
• Voluntary Group RRSP enrolment with employer matching component
• Paid volunteer days
• Competitive time off including 10 wellness days off
• WorkPerks discount program
• Hybrid & flex work arrangements

About the Company

• IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025.
• It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.
• Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
• At Mackenzie Investments You Can Build Your Career with Confidence.
• We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers.
• Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.
• Join our team to engage in continuous learning and skill development in a supportive environment.
• Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues!
• Our Values: Be better; we strive for improvement in everything we do.
• Be accountable; we foster clarity and are empowered to act responsibly.
• Be a team; we are united to drive collective impact to achieve our goals.

Equal Opportunity

• IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
• Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.