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About the Role

This position provides complementary leadership coverage alongside the existing LVT Manager of ECC to support operational excellence, staff well-being, regulatory compliance, and patient safety within a high-volume, 24-7 Emergency and Critical Care service. The addition of a second manager will expand leadership capacity, improve responsiveness to staff and clinical needs, and strengthen leadership presence and operational consistency across all shifts.

Responsibilities

Deliver exemplary, coordinated nursing and technical patient care aligned with AMC’s mission and core values.
Partner with ECC team members and medical staff to continuously improve the quality and safety of patient care.
Provide exceptional internal and external customer service.
Support and lead quality assurance and quality improvement initiatives within ECC services.
Ensure staffing levels and operational workflows appropriately support patient care demands.
Promote and model the mission, values, and professional standards of the Animal Medical Center.
Assist in the development, planning, and implementation of short- and long-term departmental goals, including staff and departmental Key Performance Indicators (KPIs).
Serve as a client and patient advocate, ensuring clear communication and efficient operations.
Collaborate with the LVT Director of ECC, LVT Manager of ECC, and clinical staff to develop, evaluate, and improve policies, protocols, and quality standards for ECC nursing and technical services, ensuring compliance with national standards and state regulatory requirements.
Optimize patient flow and throughput across the Emergency Service and Intensive Care Unit.
Lead initiatives supporting ICU and Emergency Service nursing care while proactively addressing workload balance, staff wellness, and burnout mitigation.
Provide feedback and consultation to the ECC Director regarding nursing service performance, operational challenges, and personnel concerns.
Foster strong interdisciplinary collaboration among nursing services, veterinarians, and other departments.
Work closely with section heads and medical staff to support clinical excellence and organizational goals.
Serve as a visible role model for professionalism, teamwork, and institutional commitment.
Plan, coordinate, and oversee day-to-day nursing and technical operations within the Intensive Care Unit and Emergency Service.
Develop and maintain ECC support staff schedules, utilizing real-time problem-solving to ensure appropriate coverage and operational continuity.
Assist with payroll as needed.
Serve as a working supervisor, providing direct clinical support as an LVT approximately 60% of the time, delivering patient care while mentoring and coaching staff in real time.
Monitor and support the consistent delivery of high-quality nursing and technical care.
Facilitate weekly staff forums to promote open communication, collaborative problem-solving, and continuous improvement.
Oversee ordering, maintenance, and inventory management for patient care equipment, medications, instruments, and supplies, ensuring readiness and compliance with sterilization and maintenance standards.
Evaluate equipment needs and provide recommendations for capital and supply purchases.
Coordinate nursing and technical care processes from patient admission through discharge.
Lead, mentor, and evaluate ECC staff, ensuring appropriate scheduling, time management, and regulatory compliance.
Participate in recruitment, interviewing, and selection of ECC support staff.
Support orientation, training, and continuing education initiatives for ECC nursing staff and regional LVTs and assistants.
Address and assist in resolving service, quality, and workplace concerns raised by staff, clients, or through reporting systems.
Support the development and implementation of departmental policies and procedural protocols.
Assist in responsible management of departmental financial resources, including verification of charge capture, appropriate resource utilization, and monitoring of supplies and staffing allocations.
Participate in committees and complete additional departmental or institutional projects as assigned.

Requirements

Ability to lead inpatient and outpatient veterinary nursing teams in a progressive specialty hospital environment.
Excellent organizational skills.
Ability to communicate clearly and constructively in both written and verbal formats and utilize common elements of Microsoft office suite.
Confidence in working collaboratively within multidisciplinary teams, committees, and workgroups.
Mastery of ECC technical skills, with ability to instruct others.
Competence in the delivery of meaningful and constructive performance feedback.
Ability to maintain situational awareness and clinical prioritization in a fast-paced emergency environment, balancing multiple responsibilities while maintaining attention to detail and patient safety.

Skills

Veterinary nursing
Technical patient care
Quality assurance
Quality improvement
Client and patient advocacy
Policy development
Protocol development
Patient flow optimization
Staff wellness
Burnout mitigation
Interdisciplinary collaboration
Teamwork
Scheduling
Payroll assistance
Working supervision
Mentoring
Coaching
Inventory management
Equipment evaluation
Staff recruitment
Staff interviewing
Staff selection
Orientation
Training
Continuing education
Financial resource management
Charge capture verification
Resource utilization monitoring
Committee participation

Location

Manhattan

Work Type

Full-time
Four-day work week

Experience Level

Minimum of 5 years of experience as an LVT in a veterinary specialty environment
Minimum of 2 years of experience in a veterinary leadership/supervisory capacity
Proven ability to lead veterinary clinical and technical staff in a healthcare environment

Education Level

NYS veterinary technician’s license
Bachelor’s Degree and/or VTS preferred
Bachelor’s Degree preferred

Salary/Compensations

$80,000—$100,000 USD

Benefits

Competitive salary
Generous sign-on bonus
Comprehensive benefits including health insurance with medical, dental, and vision benefits
Very generous paid time off
Paid continuing education time-off and stipend
403-b retirement plan with employer contribution
School loan debt forgiveness opportunity as a non-profit hospital
Non-corporate practice with no pressure for percentage pay
Collegial work with colleagues in a non-competitive structure with strong teaching and mentoring opportunities as well as opportunities for research

About the Company

Excellence in veterinary medicine since 1910.
Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care.
AMC just completed a major expansion and renovation, transforming the hospital’s entire 83,000-square-foot space into a state-of-the-art facility.
Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT.
A multidisciplinary team of 140+ veterinarians across 20+ specialties.
AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU.
Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.