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About the Role
Salesforce is seeking a Solutions Architect to join MuleSoft's Professional Services team. This role involves enabling customers to understand and employ MuleSoft technology hands-on, while coaching and mentoring team members. You will be an influencer and thought leader with in-depth technical expertise, establishing yourself as a subject-matter expert in the integration services industry. Your delivery experience will drive the adoption of API-led engagements, fostering innovation, self-service, reuse, and consumption of assets across customer businesses.
Responsibilities
- Participate in MuleSoft Technical Product and Consulting Services training, methodology and enablement.
- Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training.
- Execute MuleSoft implementations for customers and internalize business outcomes and context relevance to MuleSoft implementation methodologies.
- Complete MuleSoft technical certifications and ramp on technology and implementation methodologies.
- Develop and contribute subject matter expertise and project deliverables to internal knowledge exchange.
- Provide mentorship and guidance to junior Services team members.
- Lead technical teams through multi-phased delivery projects.
- Provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle.
- Evangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing.
- Identify opportunities to expand MuleSoft footprint and drive further services and customer service.
- Lead multiple engagements simultaneously.
- Drive partnerships and cross collaboration with MuleSoft partners, SIs and 3rd Parties.
- Identify ongoing risks and pain points throughout project experiences and contribute to developing and implementing internal mitigation measures.
- Evangelize, train, coach and mentor Services team members on hard technical skills and soft skills.
- Identify opportunities and efficiencies in customer IT operating models.
- Support implementation of the SDLC pipeline to get greater values out of the MuleSoft platform.
- Lead development of technical brown bag sessions.
- Publish/facilitate reusable content to the field.
- Work with MuleSoft product leadership providing valuable product insight and guiding product direction and features.
- Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence strategic project direction and lead customers through solution design.
Requirements
- High-level fluency in Japanese, business-fluency in English
- Experience leading integration teams and architecting solutions
- Demonstrated experience architecting services integrations with at least two of the following: MuleSoft or other solutions (e.g. IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.), API Management solutions (Apigee, Mashery, etc.), or one or more on-premise/SaaS packaged COTS solutions for ERO, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)
- Demonstrated experience managing and architecting for multiple technical integration project SDLCs end-to-end, sometimes simultaneously.
- Working knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards.
- Demonstrated ability to effectively architect solutions within a diverse technical team of client, SIs, contractors and internal teams.
- Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organisation practices.
- Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements.
- Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives.
- Experience driving technical workshops with technical and business clients to derive values added services and implementations.
Skills
- MuleSoft
- API Management
- Salesforce.com
- NetSuite
- Oracle
- Siebel
- SAP
- WorkDay
- Integration Services
- API-led connectivity
- SDLC
- High-Availability
- Fault-Tolerance
- Performance Testing
- Performance Tuning
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's Degree
Benefits
- Benefits and resources support you to find balance and be your best
- AI agents accelerate your impact so you can do your best
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- MuleSoft's mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices.
- Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity.
- Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
- The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.
- Salesforce has been named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row.
- Salesforce is the fastest growing of the top 10 enterprise software companies.
- Salesforce is committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work.
- Salesforce has been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and aims to lead the path to equality by creating an inclusive, discrimination-free workplace.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and other employment-related decisions.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- Compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education are also based on merit.