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About the Role

As a Shift Lead at Blank Street, you will play a key role in bringing our mission to life by leading by example on the floor, ensuring smooth operations during your shift, and creating an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Responsibilities

Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
Support your GM and Training Team to help train new employees.
Ensure new team members follow all recipes, training for menu items and processes, and wear correct uniform.
Open and close the location safely and responsibly.
Ensure cleaning duties for the store are followed at the beginning, during, and end of the shift.
Handle minor customer issues in a positive and solution-focused manner.
Lead all store-level initiatives with operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability.
Develop a loyal neighborhood customer base for your store.

Requirements

2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee.
18+ years of age.
Able to lift 25+ lbs.
Able to stand for long periods of time.
Availability that meets the needs of our cafes.
Must be authorized to work in the US and complete Form I-9 with acceptable documents.
Must be able to work 2 peak days (peak days: Friday, Saturday, Sunday).

Skills

Friendly, open and approachable.
Strong knowledge of coffee and equipment.
Strong decision making skills.
Multi-tasking skills.
Strong interpersonal communication skills.
Passionate about delivering excellent customer connections.
Able to work at a fast pace in high volume environments.
Exemplary ambassador of our brand.
Desire to foster growth with team members.

Location

Work Type

Full Time
30-40 hours per week
4-5 days per week
Weekend availability preferred
Holiday availability preferred

Experience Level

2+ years leadership experience

Salary/Compensations

$21.00/hour plus tips

Benefits

A comprehensive Barista accreditation and training program.
Tenure based paid time off.
Commuter benefits.
Sick time.
1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth.
Complimentary coffee and treats on shift.
Free Blank Street swag.

About the Company

Blank Street is on a mission to become the defining food and beverage brand of its generation.
Blank Street aims to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
Blank Street is reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient.

Equal Opportunity

Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)