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About the Role

Optimum is seeking a highly motivated, customer-focused Account Manager to join our Client Services team. This role is responsible for managing and strengthening customer relationships, driving retention, and delivering an exceptional customer experience throughout the lifecycle. The Account Manager will serve as a trusted advisor, proactively identifying opportunities to add value and collaborating with internal teams to support customer success and business growth.

Responsibilities

Serve as the primary point of contact for assigned customer accounts
Conduct proactive outreach, account reviews, and business meetings
Develop and execute account strategies for retention and growth
Identify upsell, cross-sell, and expansion opportunities
Partner with cross-functional teams to deliver exceptional customer experience
Prepare and submit MAC (Move, Add, Change) orders for customer accounts
Maintain accurate records in Salesforce and systems
Support a collaborative, customer-focused team culture

Requirements

Bachelor’s degree or equivalent experience
Experience in account management within telecom industry
Strong relationship-building and account strategy skills
Excellent communication and interpersonal skills
Applicants must be authorized to work for ANY employer in the U.S.
Do not provide visa sponsorship for employment

Skills

Account management
Relationship-building
Account strategy
Communication
Interpersonal skills
Salesforce

Location

Hybrid work with regular in-office presence

Work Type

Hybrid

Experience Level

5+ years in account management or customer-facing roles
Proven success in retention, satisfaction, and growth

Education Level

Bachelor’s degree or equivalent experience

Salary/Compensations

$58,738.00 - $96,499.00 / year

About the Company

Optimum is a leader in the fast-paced world of connectivity.
Connectivity is now longer a luxury, but a necessity.
Our successes are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen.
Employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors.
Each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

Equal Opportunity

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.