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About the Role

Sinai Health is seeking a Patient Flow Facilitator to provide administrative support to a busy Dental Clinic, including the Special Care Dentistry Program. This role is the initial point of contact for patients, students, and visitors, requiring strong customer service, problem-solving, and communication skills to ensure efficient practice operations and patient care.

Responsibilities

• Open the clinic reception window daily as per departmental hours
• Act as the primary contact to greet patients, visitors, students, coworkers, and patients/caregivers with general inquiries promptly and professionally
• Communicate, inform, and direct patients on departmental processes and procedures to ensure optimal patient flow and practice management
• Inform dental colleagues/doctors/team of patient arrival using the internal communication system
• Provide new patient questionnaire packages, confirm insurance coverage, and/or request referrals and other information
• Validate Ontario Health Insurance Card (OHIP)
• Prepare new patient charts as per doctor/clinic protocol and ensure demographics and patient information are accurate and up-to-date
• Organize and maintain an accurate and current filing system/patient records
• Answer the phone, manage calls/phone line, and refer callers to the appropriate administrator
• Perform additional duties related to multiple dentists/specialists and other dental professional practices
• Review faxed new patient referrals, prepare for triage, and enter into the database
• Ensure patients understand policies regarding eligibility for care and their responsibilities
• Support Clerical Coordinators in maintaining and monitoring the cancellation list for the Special Care Dentistry Program
• Prepare ODSP treatment predeterminations for approval and monitor accounts receivables
• Monitor and verify “S” codes in ABELDent for the Special Care Dentistry Program
• Print day sheets daily and ensure schedules are current with changes and correct charts
• Provide administrative support/coverage for daily deposits/day end reports, weekly, and monthly provider financial reports, reconciling all entries
• Maintain current knowledge of dental terminology and procedures
• Perform other duties consistent with the job classification

Requirements

• 2 years of Dental Office experience with multiple providers
• Successful completion of a college diploma preferably in the field of Dental/Medical Office Administration or an equivalent educational training program
• Applicants with proven equivalent recent and related training and experience may also be considered
• Proficiency in using dental office management software (AbelDent preferred), CDAnet, ITRANS and Microsoft Office

Skills

• In-depth knowledge and/or experience in tooth anatomy, dental terminology, dental office procedures/operations
• Demonstrated knowledge of dental practice scheduling and treatment coordination of multiple dentists
• Demonstrated knowledge of dental practice financial policies and accountability
• Demonstrated knowledge of dental insurance plans i.e. the ODA Fee Guide, ODSP, Federal Government (e.g. NHIB) Guidelines and Fee Schedules
• Ability to effectively function as a team member both intra and inter-departmentally
• Ability to establish excellent working relationships with the Departmental Staff
• Proven flexibility, initiative, excellent communication, organizational and problem solving/decision making skills
• Demonstrated written and verbal communication skills
• Ability to establish excellent patient/public relations
• Awareness and assurance of patient related/clinic confidentiality
• Demonstrated professionalism, commitment and exceptional organization and interpersonal skills
• Ability to multi-task, work well under pressure and work both independently and as part of a team
• Demonstrated planning and organizational skills
• Ability to function independently with minimal supervision
• Demonstrated satisfactory work performance and attendance history

Location

• Mount Sinai Hospital

Work Type

• Full Time

Experience Level

• 2 years of Dental Office experience

Education Level

• College diploma in Dental/Medical Office Administration or equivalent

About the Company

• Sinai Health is a leading healthcare provider.