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About the Role

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. This role is involved in all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club.

Responsibilities

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Strive for flawless execution and hold ourselves accountable.
• Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Greet, Anticipate, Appreciate (GAA).
• Ensure service is Fast, Friendly Full, Fresh, Clean.
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD - Grand opening look daily.
• Maintain a clean and organized environment, inside the OMNI Space.
• Organize member orders in bin storage based on gold standards.
• Ensure storage bins are regularly cleaned and maintained based on safety standards.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.
• Process member purchases by pulling merchandise from a pick list.
• Utilize a handheld scanner device (RF) device to pick orders from the sales floor.
• Use handheld scanner device (RF) to verify merchandise.
• Move merchandise from sales floor to staging area.
• Communicate problems with inventory and/or equipment.
• Communicate expired or short-dated items included on pick list.
• Communicate with club team when merchandise needs to be replenished.
• Work with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensure all orders are picked in a timely manner to meet all productivity requirements.
• Work with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follow operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Take responsibility for individual performance and work with club leadership on individual performance when metrics are not met.
• Securely package the order in accordance with standard operating procedures.
• Ensure the SFC area is neat, clean, and organized.
• Perform general housekeeping duties, including removing trash and cardboard from the work area.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and make determination on how to handle (via DDR or Membership desk).
• Maintain all club policies and procedures.
• Adhere to proper dress code standards.
• Meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals.
• Perform other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Requirements

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.
• Regular, predictable, full attendance is an essential function of this job.

Skills

• BOPIC
• Curbside
• Express Pay
• Ship from Club
• RF scanner
• Inventory management
• Customer service
• Teamwork
• Communication
• Problem-solving
• Adaptability
• Time management

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level

Salary/Compensations

• $17.25 - $20.70

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
• Flexible and Affordable Health Benefits (medical, dental, vision, HSA, flexible spending account)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with 15% discount

About the Company

• BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day.
• Our team members are at the heart of everything we do.
• We offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job.

Equal Opportunity

• We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.