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About the Role
The Personal Shopper role represents the ultimate level of sales and service, with unlimited earning potential through a full commission structure. Personal Shoppers are expected to generate a minimum of $1.5M per year and receive additional rewards and support for exceeding volume targets.
Responsibilities
- Sell the entire store and wardrobe customers from head to toe
- Cultivate new customers and introduce them to Holt Renfrew
- Demonstrate product and style expertise to meet customer needs
- Ensure private shopping suites and areas are maintained to visual standards
- Consistently deliver Holt Renfrew’s “Create the Extraordinary” sales and service
- Exceed all sales and service goals and targets
- Build a loyal personal client base by acquiring, developing, and retaining clients
- Maintain and update customer profiles and information on Holt Renfrew systems
- Attend all educational sessions including product knowledge, vendor, and Holt Renfrew seminars
- Provide on and off-site selling and service to clients
- Communicate regularly with personal customers regarding events, programs, merchandise, and follow-up
- Partner with manager to maintain contact with Buying and Exclusive Services Teams to understand customer needs
- Network within the community to raise the profile of the role and Holt Renfrew
- Resolve all customer service issues and partner with selling management on issues outside of guidelines
- Comply with all Health & Safety policies and requirements
- Perform other duties as assigned
- Ensure compliance with privacy policies, regulations, and cyber security measures
Requirements
- Proven ability to exceed sales targets
- Established high value/high potential customer base with a minimum value of $1.5M in sales
- Knowledgeable of wardrobing and styling techniques
- Expertise in establishing customer relationships which translate into sales; is empathetic
- Skilled at the emotional aspects of a sale; connects with customers and leverages relationships
- Highly collaborative; working with and through others in a team-oriented environment
- Entrepreneurial, competitive, self-confident, and self-motivated
- Able to work in a fast-paced environment requiring multi-tasking with minimal supervision
- Able to work a flexible work schedule including nights, weekends, and holidays
- Minimum of five or more years experience in a commission sales environment
Skills
- Sales
- Customer Service
- Wardrobing
- Styling
- Clienteling
- Relationship Building
- Communication
- Networking
- Problem Solving
- Multi-tasking
Work Type
- Full-time
- Commission
Experience Level
- Minimum of five or more years experience in a commission sales environment
Salary/Compensations
- Full commission with unlimited earning potential
- Minimum of $1.5M in sales expected annually
Benefits
- Competitive total compensation
- Generous employee discount
- Pension
- Health & dental benefits
- Tuition assistance
- Continuous learning and development
About the Company
- Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow.
- Incredible partnerships with iconic luxury brands.
- Commitments to corporate social responsibility.
Equal Opportunity
- Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
- Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
- If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.
- All requests are confidential and used only to meet candidate needs.