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About the Role

Perform Help Desk duties for the specified office and assist with support for other Cornerstone offices. Provide first-point-of-contact IT support to end-users, resolving a variety of IT issues effectively and in a timely manner. Communicate and interact with both technical and non-technical users.

Responsibilities

• Provides excellent local support to end-users and firm-wide during a daily mailbox shift.
• Tracks problems from the beginning through resolution for all tickets received during mailbox shift or as assigned.
• Promptly, completely, and accurately adopts all documented procedures and workflows.
• Provides knowledgeable, service-oriented support and resolve problems to end user satisfaction.
• Performs meeting set-ups, including video conferences with other offices and clients, provides technical support for meetings.
• Coordinates with teammates and administrative teams to resolve issues.
• Performs installations, adds, moves, and changes for PCs, monitors, printers and related peripherals.
• Provides on-call support for weekends in rotation.
• Configures and deploys IT equipment and devices and manages inventory tracking.
• Maintains, analyzes, and troubleshoots software and computer peripherals.
• Performs full disk encryption for laptops and desktops.
• Performs archive restores.
• Conducts RSA setups & troubleshooting.
• Coordinates hardware repair.
• Assists with password resets and account lockouts.

Requirements

• 3+ years IT experience in a Help Desk capacity required; in a professional services firm preferred.
• Excellent HW troubleshooting and diagnosis skills.
• Expertise in supporting Windows 7 in large scale enterprise Windows Active Directory Environment.
• Proficient knowledge of CLI, VPN and wireless technologies.
• Proficient knowledge of LAN/WAN networking technologies.
• Ability to thoroughly follow SOP, checklists, and other instructions.
• Working knowledge of: Windows 10 and Office 2010/2016.
• Excellent knowledge of conference room equipment and support.
• Comp TII A+ certification preferred.
• MTA-Microsoft Technology Associate-current Windows version preferred.
• Dell Hardware Certification a plus.
• High school diploma, or equivalent combination of education and experience.

Skills

• Help Desk
• IT Support
• Customer Service
• Technical Support
• Windows 7
• Windows Active Directory
• CLI
• VPN
• Wireless Technologies
• LAN/WAN Networking
• Windows 10
• Office 2010/2016
• Conference Room Equipment Support
• Comp TII A+
• MTA-Microsoft Technology Associate
• Dell Hardware Certification

Location

• New York

Work Type

• Onsite
• Hybrid

Experience Level

• 3+ years

Education Level

• High school diploma or equivalent

Salary/Compensations

• $61,200 – $78,500
• Target 5% annual performance bonus

Benefits

• Comprehensive healthcare options
• Monthly wellness subsidy
• Complimentary access to premium wellness apps
• Robust retirement savings plans
• Generous paid time off
• Fertility treatments support
• Parental leave
• Back-up childcare
• Eldercare services
• Concierge assistance for personal errands
• Pet care
• Mentorship
• Continuous learning
• Vibrant, inclusive community

About the Company

• Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings.
• Works with a broad network of testifying experts, including leaders from academia and industry.
• Staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results.
• A thriving, 1,100-strong team that spans nine offices, comprises more than 55 nationalities.
• Recognized by Inc. Magazine five times as a Best Workplace.
• Uniquely collegial, supportive atmosphere.
• Invests in people through learning and development opportunities and social events.

Equal Opportunity

• Cornerstone Research provides Equal Employment Opportunities to all employees and applicants for employment without regard to legally protected categories, such as age, sex, gender, gender identity, race, color, creed/religious belief, medical condition, predisposing genetic characteristics or genetic information or testing, disability, marital status, pregnancy status, military status, veteran status, arrest or conviction record (except where permitted by law), sexual orientation, ethnic background, citizen status, ancestry, national origin, or any other consideration protected by federal, state or local law.