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About the Role

Join Barclaycard Payments as an ITSM JiraSM Platform Engineer to design, configure, and continuously improve the ITSM platform capability. This role focuses on enabling modern, risk-based change within a CI/CD-led engineering environment by building workflows, automation, integrations, data models, and control evidence. You will own the design and engineering of ITSM change enablement workflows within Jira Service Management, integrating change, incident, request, and CMDB/service management capabilities with monitoring, CI/CD, and observability platforms. The goal is to transition change control from manual governance to platform-enabled, policy-driven guardrails that enhance speed, control, and regulatory confidence.

Responsibilities

Build and maintain infrastructure platforms and products supporting applications and data systems.
Ensure infrastructure reliability, scalability, and security.
Implement software engineering techniques, automation, and best practices for incident response.
Develop, deliver, and maintain high-quality infrastructure solutions.
Identify appropriate technologies and solutions to meet business requirements.
Monitor IT infrastructure and system performance to identify and resolve issues.
Drive down mean time to resolution using data.
Develop and implement automated tasks and processes.
Implement secure configurations to protect infrastructure against cyber-attacks.
Collaborate with product managers, architects, and other engineers.
Contribute to or set strategy, drive requirements, and make recommendations for change.
Plan resources, budgets, and policies.
Manage and maintain policies and processes.
Deliver continuous improvements.
Escalate breaches of policies or procedures.
Design, configure, and continuously improve the ITSM platform capability.
Build workflows, automation, integrations, data models, and control evidence.
Own the design and engineering of ITSM change enablement workflows within Jira Service Management.
Integrate change, incident, request, and CMDB/service management capabilities with monitoring, CI/CD, and observability platforms.
Move change control from manual governance into platform-enabled, policy-driven guardrails.

Requirements

Hands-on engineering experience in JiraSM.
Ability to design, configure, and scale ITSM workflows (incident, change, request, CMDB).
Ability to integrate ITSM platforms with monitoring, CI/CD, and observability.
Experience designing and embedding AI Ops capabilities into ITSM products and workflows.
Experience automating service operations using scripting / workflow orchestration.
Exposure to platform engineering / DevOps practices.
Understanding of data models (CMDB) and service mapping in modern architectures.
Risk and controls assessment.
Change and transformation management.
Business acumen.
Strategic thinking.
Digital and technology understanding.
Job-specific technical skills.
Demonstrate comprehensive understanding of the organisation functions.
Collaborate with other areas of work for business-aligned support.
Create solutions based on sophisticated analytical thought.
Compare and select complex alternatives.
Define problems and develop innovative solutions through in-depth analysis.
Adopt and include the outcomes of extensive research in problem-solving processes.
Seek out, build, and maintain trusting relationships and partnerships.
Use influencing and negotiating skills to achieve outcomes.
Demonstrate the Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship.
Demonstrate the Barclays Mindset: Empower, Challenge, and Drive.

Skills

JiraSM
ITSM workflows (incident, change, request, CMDB)
Integration of ITSM platforms with monitoring, CI/CD, and observability
AI Ops capabilities
Scripting
Workflow orchestration
Platform engineering
DevOps practices
Data models (CMDB)
Service mapping
Analytical thought
Influencing
Negotiating

Location

London

Work Type

Hybrid

Experience Level

Individual contributor
Subject matter expert

About the Company

Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.
In April 2025, Barclays announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business.
The partnership aims to broaden the range of services offered and enhance the experience for clients.
Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand.
The business will act as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years.