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About the Role

Team Global Express is seeking an experienced Account Manager to join our NSW Sales Team for a 12-month Fixed Term Contract. The role involves building strong relationships, managing a portfolio of accounts, and driving growth through retention and new opportunities. You will manage and grow existing accounts, acting as the primary point of contact, improving customer satisfaction, identifying upsell/cross-sell opportunities, and collaborating across the business to support operational and commercial outcomes.

Responsibilities

• Build and maintain strong relationships with mid-market customers
• Develop and execute account growth strategies aligned to customer needs
• Conduct regular business reviews and present tailored insights to customers
• Identify cross-sell opportunities across business units and product lines
• Collaborate with Operations, Commercial and Customer teams to resolve issues
• Manage forecasting, reporting and account performance through CRM tools
• Reduce churn by identifying risks and supporting proactive customer engagement
• Stay informed on customer activity, market trends and compliance requirements
• Advocate for customers internally and support strategic solution development

Requirements

• Minimum 3 years’ experience in a sales or account management role
• Experience working with mid-market or complex accounts (logistics/transport preferred)
• Strong analytical and Excel skills
• Ability to prepare and deliver business reviews and presentations
• Strong communication, problem-solving and influencing skills
• Valid driver’s licence

Location

• NSW

Work Type

• 12-month Fixed Term Contract
• Work from home

Experience Level

• Experienced

Education Level

• Relevant tertiary qualifications in Business, Sales, Marketing or similar (preferred)

Salary/Compensations

• Competitive salary + incentives
• Competitive salary above industry standards

Benefits

• Upskilling, training, mentoring
• Fun and practical employee perks and discounts
• Inclusive parental leave policy
• Peer recognition awards

About the Company

• Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand.
• We are transforming our operations and striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.
• We care about our customers, our people, and our planet.
• We are always innovating and improving our services.
• We are driven by passion and purpose, and we never stop.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

Equal Opportunity

• We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.
• As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.
• Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.