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About the Role

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, food and beverage operations, sales and marketing strategy, profitability, revenue generation, human resources activities, and delivering a return on investment. Leads the team in the development and implementation of property-wide strategies and ensures the implementation of brand service strategy and initiatives to meet or exceed guest expectations. Builds relationships with key customers and participates in the sales process.

Responsibilities

Ensures service programs are in place and executed against.
Provides timely, real-time feedback to management and hourly associates on service and operational standards.
Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
Creates and supports clear lines of responsibility for the management team, including coverage and oversight throughout the day.
Prepares for QA audits.
Reviews and follows up on property GSS scores and comments.
Acts as a project manager for the execution of capital improvements.
Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
Manages the implementation of major brand standards.
Delegates responsibilities for operations and projects to the appropriate level of associate.
Monitors Food and Beverage forecasting and par levels to reduce waste and maximize Food and Beverage profit margins.
Establishes and leverages local vendor relationships to support food and beverage operational needs.
Ensures bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management.
Conducts periodic compliance audits with Back of House associates.
Provides coaching on operations and troubleshooting of Micros and other technology components.
Works with the Regional Sales office (RSO) to implement sales strategy for the property.
Works with Market Sales to establish property sales strategy, goals, and action plans.
Identifies and champions creative marketing solutions that fit the brand and property needs.
Participates in the property sales review (PSR).
Manages relationships with decision makers at top accounts.
Develops innovative means for capturing new streams of revenue through property amenities.
Interacts with in-house guests to prospect for new sources of business.
Ensures direct sales staff fully utilizes e-tools.
Identifies key revenue generating stakeholders and customers and communicate information to sales offices.
Coaches and reinforces associate selling strategies that take advantage of property amenities.
Ensures all national and regional marketing programs are pulled through to relevant departments.
Participates in and hosts customer recognition events to drive sales.
Understands and leverages sales and marketing advantages over competitor properties within market.
Monitors sales strategy with RSO to ensure ongoing effectiveness and compliance.
Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
Measures, analyzes, and communicates property performance using a variety of financial/non-financial data.
Updates and communicates profit forecasts to associates/managers.
Initiates action to support property revenue and profitability goals.
Understands how food and beverage product variability can affect profitability.
Reviews and signs off on invoices.
Reviews Property Distribution Summary and Purchase Detail Reports; identify, research, and resolve balance issues.
Consolidates reports needed for period-end review.
Reviews property performance on period basis with Regional Director.
Ensures compliance with Avendra.
Manages the relationship with the revenue management office.
Reviews and works with appropriate revenue management reports.
Balances inventory to ensure same-day sellouts.
Leads associates through property changes, and help them transition into new property roles.
Understands the performance expectations for all positions within the property.
Conducts day-to-day Human Resource transactions to support needs of the property.
Completes management training.
Cascades/Delivers training to associates.
Facilitates cross-training to support associate professional growth and operational excellence.
Ensures ongoing development of managers.
Monitors local hiring and compensation trends for like positions.
Conducts performance review process for associates.
Supports recruitment efforts from various sourcing channels to target associates with skill sets compatible for operational needs.
Actively recruits and hires qualified associates.
Keeps brand leadership team, owners, and above property stakeholders updated on property performance.
Prepares and presents reports for owners and above property leadership.
Conducts property critique.
Conducts annual business reviews.
Participates in ad hoc owner conference calls and respond appropriately to owner requests.
Responds to off-property requests for sales information.
Manages e-mail.
Manages daily paper mail.
Participates in conference calls.
Provides follow-up information to RD and other CFRST managers.
Prepares for RD visits.

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Skills

Business Administration
Hotel and Restaurant Management
Guest services
Front desk operations
Housekeeping operations
Sales and marketing
Management operations
Food and beverage operations
Revenue management
Human resources management
Financial analysis
Customer relationship management
Project management
Brand standards implementation
Staff training and development
Performance management
Recruitment
Vendor management
Technology troubleshooting (Micros)

Location

On-property

Work Type

Full-time

Experience Level

2-4 years of experience

Education Level

Associate's Degree
Bachelor's Degree

About the Company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.