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About the Role
Aids patients in obtaining the correct level of care with the appropriate provider at the right time. Provides advance clinical telephone support to Sutter Health patients, other callers, in-basket and other remote support for physicians, and limited in-clinic support. Uses the nursing process, input from physicians, and Sutter Health's approved telephone nursing guidelines and protocols to maintain highly efficient operations, to provide quality care, and to ensure positive patient outcomes. Assesses patients' needs, appropriately dispositions cases, collaborates with the clinic and hospital-based providers to renew electronic prescriptions, identifies hospital and community resources, consultations and referrals, and performs nursing follow-up activities. Clinical support includes assisting physician partners with message management and other communications within the electronic medical record (EMR) system, as well as limited patient care in an outpatient setting.
Responsibilities
- Provides advance clinical telephone support to Sutter Health patients and other callers.
- Offers in-basket and remote support for physicians.
- Provides limited in-clinic support.
- Assesses patients' needs and appropriately dispositions cases.
- Collaborates with clinic and hospital-based providers to renew electronic prescriptions.
- Identifies hospital and community resources, consultations, and referrals.
- Performs nursing follow-up activities.
- Assists physician partners with message management and other communications within the EMR system.
Requirements
- Must be a resident of Utah, Idaho, Arizona, Arkansas, Louisiana, Tennessee, Missouri, Montana, or South Carolina.
- Requires minimum internet speeds of 15 mbps download and 5 mbps upload for Work from Home position.
- Must acquire California RN license prior to start date if selected.
Skills
- Professional knowledge of clinical nursing protocols, regulations, and institutional standards of care and risk management.
- Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology.
- Working knowledge of state and federal regulations and guidelines.
- Solid analytical and project management skills.
- Ability to analyze problems, reach practical conclusions, provide solutions, and institute effective changes.
- Communication, interpersonal, and interviewing skills.
- Ability to build rapport and explain medical information clearly and professionally.
- Proficient computer skills, including Microsoft Office Suite.
- Experience working with electronic medical/health records.
- Ability to work independently and as part of a multidisciplinary team.
- Exceptional attention to detail and organizational skills.
- Ability to manage multiple priorities/projects simultaneously with changing priorities.
- Ability to recognize and respond appropriately to unsafe or emergency situations.
- Ensures the privacy of each patient’s protected health information (PHI).
- Ability to analyze possible solutions using precedents, existing departmental guidelines and policies, experience and good judgment.
- Ability to build collaborative relationships with peers, physicians, nurses, administrators, and the public.
Location
- Work from Home
Work Type
- Work from Home
- Full Time
Experience Level
- 2 years' experience of practical nursing in a hospital, clinic, urgent care, or emergency room/department
- 2 years' experience with several specialties and subspecialties
- OB/GYN experience preferred
Education Level
- Graduate of an accredited school of nursing
Salary/Compensations
- Starting wage is $37.19/hr + shift differential (non-negotiable) for Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, and South Carolina.
- Starting wage is $40.91/hr + shift differential (non-negotiable) for Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, and Virginia.
- Pay Range is $38.87 to $54.42 / hour
Benefits
- Comprehensive benefits package
About the Company
- Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Equal Opportunity
- EOE/M/F/Disability/Veterans