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About the Role

JLL empowers its people to shape a brighter way forward in real estate by combining world-class services, advisory, and technology. We are committed to hiring and developing top talent, fostering meaningful careers, and creating a sense of belonging.

Responsibilities

• Manage the delivery of facilities services in accordance with policies, procedures, and contract scope.
• Serve as the primary point of contact for the client.
• Manage team members to ensure team performance and facility upkeep, addressing issues and escalations.
• Ensure vendor adherence to service delivery standards, managing scope changes and performance issues.
• Document and address poor performance to correct issues.
• Adhere to preventative maintenance schedules to ensure system reliability and consistency.
• Develop and implement innovative programs to reduce operating costs and increase productivity.
• Ensure compliance with health, safety, environment, and risk management policies.
• Support account-wide initiatives like compliance reviews, audits, and training programs.
• Drive initiatives such as benchmarking, best practices, and continuous improvement.
• Manage the delivery of moves, adds, and changes, and support related client projects.
• Support the execution of small construction projects (<$100K) and act as an escalation point.
• Engage internally with various teams including fitness, food services, security, and network operations.
• Identify and establish JLL Subject Matter Experts (SMEs) to add client value.
• Deliver portfolio management reports as required.
• Proactively develop and manage client relationships to achieve expected service levels.
• Comply with all client contract requirements and meet or exceed Key Performance Indicators.
• Deliver exceptional service quality, as reflected by client feedback.
• Develop and manage facility operating budgets, track variances, and manage within targets.
• Achieve cost savings by maximizing supplier utilization and identifying efficiency opportunities.
• Prepare and analyze financial reports (actual vs. budget, variance) and present efficiency initiatives.
• Manage the annual budgeting and quarterly forecasting processes for the portfolio.
• Manage vendor payments in compliance with policies and procedures.
• Support and represent facilities as a SME in the planning of the client’s annual capital plan.
• Ensure compliance within delegated financial and contractual authorities.
• Lead recruitment, management, development, and supervision of a professional team.
• Participate in individual performance management and personal development planning.
• Mentor and train people managers to foster teamwork and performance excellence.
• Align with facilities leadership and act in a managerial capacity at the site(s).
• Act as an ambassador for JLL, upholding core values of Teamwork, Ethics, and Excellence.

Requirements

• Bachelor’s degree or equivalent.
• Ability to travel up to 25%.
• Proficiency in a range of information technology tools and platforms.
• Strong interpersonal skills and problem-solving ability.
• Excellent verbal/written communication and presentation skills.
• Proven record of providing excellent internal and external customer service.
• Candidates must be authorized to work in the United States without sponsorship.
• Must be able to provide reasonable accommodations for individuals with disabilities.

Skills

• LEED
• CFM
• FMP

Location

• Austin, TX
• Durham, NC
• Nashville, TN

Work Type

• On-site

Experience Level

• 5+ years of leadership in a facility management environment
• Proven experience managing remote teams across time zones

Education Level

• Bachelor’s degree or equivalent
• Relevant certifications and industry designations preferred

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

About the Company

• JLL empowers you to shape a brighter way.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
• We take our responsibility to protect the personal information provided to us seriously.
• We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
• We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.