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About the Role

JLL empowers its people to shape a brighter way forward in real estate by combining world-class services, advisory, and technology. We are committed to hiring and developing top talent, fostering meaningful careers, and creating a sense of belonging.

Responsibilities

Manage the delivery of facilities services in accordance with policies, procedures, and contract scope.
Serve as the primary point of contact for the client.
Manage team members to ensure team performance and facility upkeep, addressing issues and escalations.
Ensure vendor adherence to service delivery standards, managing scope changes and performance issues.
Document and address poor performance to correct issues.
Adhere to preventative maintenance schedules to ensure system reliability and consistency.
Develop and implement innovative programs to reduce operating costs and increase productivity.
Ensure compliance with health, safety, environment, and risk management policies.
Support account-wide initiatives like compliance reviews, audits, and training programs.
Drive initiatives such as benchmarking, best practices, and continuous improvement.
Manage the delivery of moves, adds, and changes, and support related client projects.
Support the execution of small construction projects (<$100K) and act as an escalation point.
Engage internally with various teams including fitness, food services, security, and network operations.
Identify and establish JLL Subject Matter Experts (SMEs) to add client value.
Deliver portfolio management reports as required.
Proactively develop and manage client relationships to achieve expected service levels.
Comply with all client contract requirements and meet or exceed Key Performance Indicators.
Deliver exceptional service quality, as reflected by client feedback.
Develop and manage facility operating budgets, track variances, and manage within targets.
Achieve cost savings by maximizing supplier utilization and identifying efficiency opportunities.
Prepare and analyze financial reports (actual vs. budget, variance) and present efficiency initiatives.
Manage the annual budgeting and quarterly forecasting processes for the portfolio.
Manage vendor payments in compliance with policies and procedures.
Support and represent facilities as a SME in the planning of the client’s annual capital plan.
Ensure compliance within delegated financial and contractual authorities.
Lead recruitment, management, development, and supervision of a professional team.
Participate in individual performance management and personal development planning.
Mentor and train people managers to foster teamwork and performance excellence.
Align with facilities leadership and act in a managerial capacity at the site(s).
Act as an ambassador for JLL, upholding core values of Teamwork, Ethics, and Excellence.

Requirements

Bachelor’s degree or equivalent.
Ability to travel up to 25%.
Proficiency in a range of information technology tools and platforms.
Strong interpersonal skills and problem-solving ability.
Excellent verbal/written communication and presentation skills.
Proven record of providing excellent internal and external customer service.
Candidates must be authorized to work in the United States without sponsorship.
Must be able to provide reasonable accommodations for individuals with disabilities.

Skills

LEED
CFM
FMP

Location

Austin, TX
Durham, NC
Nashville, TN

Work Type

On-site

Experience Level

5+ years of leadership in a facility management environment
Proven experience managing remote teams across time zones

Education Level

Bachelor’s degree or equivalent
Relevant certifications and industry designations preferred

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.